new install/modem with new satellite?

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  • Updated 4 years ago
Quick Question.  When new bird does get provisioned and your able to sell services on it. Will anything change on our end or will the new bird seemlessly shift into use?

What im asking is I will need dish to be repointed or modem replaced in order to get access to the new satelite?
Photo of phinneus


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Posted 4 years ago

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Photo of HMC1940


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That's a good question. Will have to check for the answer.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

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At the very least, the dish would need to be repointed. ViaSat-2 will be a 69.9 W along the equator - roughly over the border between Columbia and Brazil. ViaSat-1 is at 115.1 W - a couple thousand miles west of Ecuador over the pacific.

I'm already planning what trees are going to need to be taken down ;)      
Photo of zanne


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That reminds me, I will have to get some trees trimmed/cut in my yard.
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Bev, Champion

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Yep, two trees have to go here too, three if I can sneak across the tracks and get that pine tree too but, that isn't my tree.
Photo of Jim


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When the new satellite is in place, the existing one will still be in use. I doubt if many (if any) existing customers will have to re-point. Hopefully a mod will jump in and correct me if I am wrong.
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Alex, Viasat Corporate Communications

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When the new sat launches and if you migrate to a plan that's on that bird, it'll likely be all new equipment. As Old Labs pointed out, the new bird will be in a completely different orbital slot so at the very least it'll take a truck roll to repoint the dish. We'll have more details as it gets closer ...
Photo of zanne


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A followup question: Will plans allowing more bandwidth only be offered to customers who move to the new satellite? Or will the migration allow current users to keep using the existing satellite and get the benefits?
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Brad, Viasat Employee

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We don't have specifics yet but other than expanding our reach and allowing for us to be able to grow, we are seeing ViaSat 2 as a gateway to usher in better plans/benefits to our existing and future customers as we'll be doubling our total bandwidth. Now if those require a equipment swap like Alex suggested or not is something we'll probably know closer to the launch.