If you post your MAC address or the phone number on your account, I can look at your modem stats and try to help. If you are hesitant to post publicly, you can send me a private message in the other forum. The other forum is easier to navigate also.
Hi Zachary, sorry to hear you have been without of service for your new install. This issue needs to be addressed quickly. You can either send us an email with your account or contact info to firstname.lastname@example.org for further assistance or you can give our Customer Care line a call at 1-855-463-9333 and they would be happy to support as well. Thank you.