New Freedom Rates

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  • Question
  • Updated 10 months ago
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Exede is offering the freedom plan to new customers in our 49.99 first 3 months then 69.99 after that, gauranteed for 3 years.  I currently have the Liberty 12 and am paying 50 per month.  I would pay the extra 20 per month for the Freedom plan for 69.99 but customer service says it is not available to me even thought it is available to my zip code.  We have no monthly lease fee as we paid an upfront lifetime lease. I was told that there was an "unlimited" plan in the works for about 70, it was suppposed to be offered but than a technical glitch put that on hold but that it should be coming in a few days.  I have not seen anything in my dashboard and it is now almost 2 weeks since my last call to customer service.  I do not understand why Exede chooses to favor new customers over long-standing, loyal customers.
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amymeme

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  • unhappy and devalued as a customer

Posted 10 months ago

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Nicholas Wilson

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Why? Because they can. New customer = more money.
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outlaw2u2

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I left HN for Exede Freedom 150 a year ago and locked in at 105.80 per month for 3 years. Love it I watch you tube and Amazon Prime.
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Spinninghorse, Champion

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As Nicholas wrote, new customers, more money. Exede isn't alone. That is what most service companies do. I am guessing most of their customer base has minimal options, For those that have no other options other than HN or nothing. Take your pick. Between Exede, HN or nothing, I believe Exede is the best choice. My only issue with Exede, since I telework, is the latency issue. I would leave if there was another option that improved the latency. I have been on satellite since 2001. I know what it is and my expectations are set. In the early days HN only counted downloads, so uploads were unlimited. At that time I could have a puppy cam on my pups. Now I can't. That is disappointing and many people keep asking if I will have it again. I am guessing the fine print on the future unlimited plans will continue to make it unfeasible.  
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VeteranSatUser, Champion

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That's true! Unlimited upload. And remember when HN offered unlimited on holidays!?