The new plans are aimed at increasing the number of customers on those spot beams that are under utilized. It appears that existing customers in certain beams (ZIP Codes) can upgrade now - go to http://www.exede.com/, enter your ZIP Code and see if you're one of the lucky existing subscribers who can upgrade (read the fine print).
Those of us that have been around since the Wildblue days circa 2005, know full well what happens when all beams are oversold or over-utilized, and it's not as simple dispatching the geek squad to the satellite to install more memory or a bigger hard-drive. However, rumor has it that old Wildblue subscribers have seen some relief as others move on to Exede.
I feel as if you are selling the premium space on the beams to people who do have alternatives BEFORE offering it to loyal customers that don't have a choice in internet service types. Why are you clogging up what I already struggle for decent speeds on at high traffic times with people that can use more than I can and, pay less to do it? If I had a choice, I'd have a provider that respects loyalty first but, I'm stuck with you or HughesNet and, your data plan, even as it is for me, is slightly better for my needs.
I've tried...it's available in my area. But I joined 3 weeks BEFORE the new plan was introduced and they said I CAN NOT get it. This complaint (data limits). And, as one person said above, limiting makes sense. What I do not get is WHY they'll only offer it to NEW customers. They'll want to send and email or call.
And after spending hours on phone or getting numerous emails CLOSED and resubmit. Frustration where they finally tell you if you are an OLD customer to CAN NOT GET IT. We want NEW customers and we'll spend $$$$ on getting them while we OLD customers foot the bill for the advertisements.
EVERYONE on this site is and EXEDE/WILDBLUE and even HUGHES customer that's complaining. You can't get here unless you're a customer...right??? So, why do they need a direct email to answer the question which is the SAME as I stated above. They know who you are and what your plan is. I know other internet companies offer a supposedly 6-month to 12 month plan for say $19.95...but your bill will NEVER approach that low price.
One complaint that I haven't seen yet is for streaming video and VOIP. Ping, Latency and Jitter are important factors. Also, going to https:// sites will often time-out when trying to access; requiring you to re-sign in.
Because I have Netflix, Amazon Prime, NFL Rewind and 2 VOIP's I discovered it the first hour of getting Exede. And it's a constant problem after dealing with the limited data allowance for OLD customers. Those who see this post can view by using https://www.megapath.com/speedtestplus/
Sincerely Ricky P