New customer questions

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I live in the middle of B320, B321, and B314. Spring Mills, PA. I currently have 1.5/.384 DSL and it's far too slow. I've exhausted all known other options available out here (even a wisp).

With that in mind:

1-What is the upload speed on liberty plans?
2-What are both the download and upload speeds typically like in this area after throttling?
3-Can the video data extender be disabled on these plans? I would like an unfettered pipe.
4-Is there a way to bridge out the gateway? I have my own network and would simply like the public IP address handed to it.
4B-Is there a modem only option? Just asking.
5-I have large cloud backups, and do a lot of video streaming, will my account be terminated if I use too much data?

6-Is VS-2 available in this area yet?
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John McDonald

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Posted 4 weeks ago

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VeteranSatUser, Champion

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I can answer your questions, but based on what you are asking I most definitely would NOT get satellite internet. First, I am on beam 320. Trust me, you want nothing to do with that beam. Viasat-2 most likely is available to you, but it has performance issues also, at least right now.


Cloud backups, high volume streaming? Satellite internet is not your answer.
(Edited)
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John McDonald

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I'll take the answers, the more information the better. I did get a story similar to what you say when I talked to a dealer, but an extra data point can't hurt.

I might also be in beam 321, it appears that I'm right around the edge of 3 of them. Can anyone confirm which beam 16875 uses?
(Edited)
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VeteranSatUser, Champion

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John, regardless of beam, if you are on the edge of any beam, y9ur signal is going to be weaker and more prone to lost packets and rain fade interruptions.

I am a big proponent of Viasat compared to Hughesnet. But honestly, if I could get 1.5Mbps DSL with low latency and unlimited data, I would choose that over satellite.
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John McDonald

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I'll make a note of that, thanks. I really wish they would give some sort of 30 day window where if it doesn't work (not speed slowdowns, but outright doesn't work) you can cancel without penalty. I do understand why they don't though, with the pricey installation cost they want to recoup.
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VeteranSatUser, Champion

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I am sure they could do that...by charging $350 for installation.

But seriously, based on your description of what you want to do, not sure you woukd like satellite. Satellite isnt really intended for a lot of uploading. That is why doing a lot of cloud backups or setting up a dara sharing server is highly discouraged and if done to such an extent, a violation of service terms.
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Jim16, Champion

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I agree.  From your posts, I would NOT recommend you get satellite internet.
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Matt B, Viasat Employee

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Hi John,

1- Upload speeds are up to 3 Mbps.
2- We advertise them as up to 1-5 Mbps after priority data, though speeds will tend to be slower during prime time.
3- Yes, the Video Data Extender can be disabled on Liberty plans.
4- Yes!  Click here! 
4B- Not at this time.  It appears we're phasing out the modem-only units.
5- Terminated?  Nope.  We have users on this forum that regularly use over 100 GB a month on a small Liberty Plan.  They take advantage of the Free Zone for many of their downloads.
6- Very likely, but I can't tell for sure.
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wm4bama, Champion

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Bev, Champion

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You don't want to do cloud backups except during the free zone, which is also when you will want to do any updates and other downloads. For HD streaming, that's about 1 GB per hour so, you'll want a means to download videos during the free zone for viewing later.

If by your own network, you mean something for a business, you may need a Viasat business plan. If this is a network for streaming games, like to TWITCH, then you don't want the latency of 550 ms and up, sometimes over 800 ms. FPS (Fast Twitch) games won't work at all and, any game will have some lag. Nothing can be done about the latency, that's what it takes to get your signal to and from the satellite.

Bottom line, if you have a wired option such as DSL or fiber, you don't want satellite internet unless it's metered DSL with similar or lower data limits.

If it's Viasat or HugesNet, then, IMHO, Viasat is the way to go.
(Edited)
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John McDonald

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Of course I would schedule large data transfers during the LNFZ. General browsing, youtube, netflix, etc... will be whatever time of day they happen to occur .

No business stuff here, just home use, albeit heavy home use. I picked up a cheap mesh kit off the internet, and I also have my own netgear router for my personal stuff.

If I had fiber available, I wouldn't be in this forum at all.
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John McDonald

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To VeteranSatUser: Thanks for the input. I'll keep the DSL in addition to satellite internet, as it doesn't cost much, and it'll provide a fallback should satellite service not work well. I would be surprised if it's any worse than what I have now. If you want to answer them, you may go ahead. More data is always helpful in making an informed decision.

To Matt B: Thanks for the answers, that upload looks really nice, definitely beats what I have now. The bridging appears to be very straightforward, which is a nice change of pace from what I've dealt with most of my life. I'll check with a local dealer on VS-2, as it sounds like VS-1 is pretty full on the beams through here (not a big surprise given the state of internet is PA).

To wm4bama: Congrats on 300 posts, and thanks for the sign. I understand the limitations of various technologies, so no whining here. I have learned to not get my hopes up. I don't get let down, and when something works very well then I am pleasantly surprised.

----
Info into various options in my area that I have looked into before someone suggests them:

-Wireline
Comcast: Despite being listed as available in the area, it is not (If it was I certainly wouldn't be here
DSL: As stated above, 1.5/.384 is all that can be done, it's locked at the CO due to capacity reasons

-Cellular
Verizon Wireless: No truly unlimited plan, Throttled to .6Mpbs after 15GB, no-go
At&t: No unlimited plan of any kind, options for 50 or 100GB of data, after that throttled to some unknown speed, probably slower than my DSL
T-Mobile: No unlimited plan for hotspots, so same as the above
Sprint: no coverage

-Wisp
getwireless: No coverage out here (and they won't even do a site survey, which is rather irksome)
flashpointisp: Had a site survey done today, one tower was out of sight, the other had trees that are not on my property in the way (and the neighbor whose property they're on is despised by everyone in the area, so I'm not going to engage them)
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wm4bama, Champion

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Thanks John, actually I was also verifying I could drag and drop a file from my computer to a comment here..and it worked...

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Andy Schack, Champion

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John. Go to viasat.com and put in your zip code, this will show you what plans are available at your address. If all you see is 12mbps Liberty plans then you are in a VS1 area, if you see 12mbps plans that have levels like Bronze, Silver, and Gold then you are in a VS2 Large beam area, anything faster than 12mbps means you are in a VS2 Small beam area. 

I'm in a VS2 Large beam area and the upload speeds currently are very slow....it'll do a speed test showing over 1mbps but if you are actually uploading something, you'd better make a pot of coffee. As far as download speeds, it quite honestly depends on what type of file it is and what site you are downloading from. I've seen CONSISTENT download speeds ranging from barely 70kbps to 2mbps.  

Andy
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John McDonald

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I've never cared much for the taste of coffee.

I already did, Liberty 12, 25, and 50 are all that's available. 12Mbps down on all of them. I know I'm in a VS1 area, but given how new VS2 is, the fact that the site may not be fully updated for my area is taken into account (I've known other isp sites to lag up to 4-5 months behind what's going on in the real world).
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Bev, Champion

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If you start an online order, it is up to date. Viasat is very good about keeping the plans shown online up to date. In fact, when I was helping my step son order new service last week, plans changes mid order, forcing me to start over and choose a newly available VS2 Plan instead of a VS1 plan for him.
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barg_

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There is a company that offers Verizon wireless, unlimited, uncapped, unthrottled.  But, it's $250 per month, plus $250 to start.  Tmobile through them is $150 per month (same terms), ATT is $199.  My thoughts on the company remind me of how Millenicom used to resell service, so I don't know how much I'd trust them, although they've been around a little while.

As stated, VS2 has issues, mechanical issues.  I believe I saw the conference call is tomorrow?  I'd wait a bit to see how it turns out.  I don't know anyone at all who wants VS2 service here, $110 for the cheapest plan with the restrictions it has is not worth it compared to the competition at ~half the price (also with service that isn't great, but it gets the same job done, can't stream 720 hd video practically on either one, much anyway, so web browsing and basic downloading, both get it done).  Pretty much everyone I know dumped Exede 5 for Hughesnet if they had no cell service (Exede 5 was stuffed and closed the vast majority of time since 2012), or the regional cell carrier if they did have service.

Hard wired 1.5 meg or so plus decent wireless companies, I'd look at other options besides satellite (my opinion).
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John McDonald

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I looked into those, but they look rather sketchy to me. They also often come with a policy whereby if you blow past 250-500GB repeatedly your account gets terminated, which isn't going to work.

I am well aware of the antenna issues VS2 has, but I've been under the impression that it was still good for the mostpart.
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John McDonald

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General update:

Probably going to wait and see what happens with VS2. I went to a dealer that was close by, they said it turns to a potato once priority data runs out. I'll see what VeteranSatUser has to say.

I gave the aforementioned dealer my information to contact me if unlimited comes back (apparently it was available for a while back in February, albeit on VS1).
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Stephen Rice

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Sounds like we are talking to a well informed consumer. That is a rarity around here. I'd like to buy you a steak dinner.
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John McDonald

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Now I'm well informed AND hungry. Thanks for the compliment.

I put a lot of research into how things work and what's going on when possible. Helps me detect bs like when verizon said it was a big mistake and that I didn't know what I was doing when switching to earthlink DSL. I know what I'm doing, it's effectively the same service, but I'm not paying out the arse for it.
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Bev, Champion

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In your case, with what you want the internet for, I'd consider Liberty 12 but, keep the DSL too. Use the satellite to take some of the load off the DSL when you're using it to do a major upload or download. You'd have to do your prime time streaming on DSL but, the satellite connection would let the DSL have all it's bandwidth for big uploads and downloads while you did your thing on the satellite connection.
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VeteranSatUser, Champion

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Liberty 12 is hardly the answer. I see "unlimited" plans are not even for your zip. That tends to be an indication of more loaded beams.

If you do anything Viasat-2 might be the best option, if for any other reason than you probably won't be on a beam edge and there won't be near as many people on it.
(Edited)