New Customer: Looking for POSITIVE Viasat Stories

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Hello all,

I am a new customer to Viasat because AT&T closed down their DSL service and my only other option was satellite ... so, here I am :)

I signed up for one of the new plans "Bronze 12" ... hoping for the best. 

It is a proven fact that people who are unhappy with a service tend to voice it via feedback (social media, forums, etc...) more than people who are happy with the same service. 

I see a lot of "horror" stories regarding Viasat/Exede but I would like for people to share their positive experiences with Viasat.


Look forward to hearing some good stories for a change.
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Gary

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Posted 4 months ago

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Steve Frederick, Champion

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Gary, I started with Wildblue in 2008, and was quite happy with them until they oversold their service around 1010, and suffered from slower speeds. When Viasat eventually purchased Wildblue, and with a new satellite, Viasat1, started their Exede service. I switched to Exede in April 2012 and have been very happy with them ever since. Over the tears, I went from the original Classic 10 GB plan to higher plans over the years as they became available, and 6 months ago switched to the Freedom 150 GB plan. You will find that the Viasat service is by far the best of the two choices for satellite internet available. Enjoy.
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Rique

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"Over the tears"... Freudian slip? ;)
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Dan White

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I have been with Viasat for one year now with the Freedom plan and have been quite pleased with my experience.  I have had very little trouble with any service that I have tried like streaming video without buffering, using apps on my TV, online banking, web browsing and anything else that I have tried.  Speeds have been acceptable and have been increasing in the last few weeks when I have tested.  Only thing I that would make me happier if it wasn't so expensive, but it is nice to have hi speed internet out here in the boondocks. 
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Kevin

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I just had my service installed on Saturday. That day was rainy and I saw slow speeds around 3 mbps and under. But since then Ive had 5 and above, averaging around 12 I'd say. I'm on the silver25 +Wi-Fi. I watched a ufc fight night last night with no buffering using the PSVUE service (highly recommend PSVUE).
So far I haven't had any problems, I havent had any weird data usage or the such.
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Bev, Champion

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I had WildBlue service installed in April of 2004. I upgraded to Exede 12 Mbps when it became available and, now have Viasat Unlimited Silver 25 Mbs.  I've also had a business account and, I do have Visast Voice.

Off peak my speed often exceeds the advertised 25 Mbps, I've seen over 40 Mbs and 30+ Mbs is not uncommon. Peak, the worst I've seen is 7Mbps and, that time of day average around 17 Mbps for me.

Sure I've ran into issues over the years and, a few not so great front line phone reps but, overall customer service has been very good.

I'd like to see a more detailed usage meter and, I know that is being worked on. I'd also like to see the bill available a bit earlier and, that may be under consideration as well.

Overall, I'd give Viasat 4.5 out of five stars if I were going to give it a grade.
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James Paramore

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I started with with Viasat when they first changed from Wildblue to Exede in early 2012. I had the Classic 7.5 plan. Speeds were good. I had a few problems with connectors at the dish, but they fixed them. I had a modem go out, they came out installed a new one. All in all it's been good. I will loose connection sometimes during heavy storms, but a lot of times it keeps going even during rain. I just upgraded from the Liberty 12/25 plan to the Bronze Unlimited 12 yesterday. My speeds have always been good, between 14-18 during the morning/afternoon, then during prime time between 1-5. I've been pleased with it.
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Judge and Jury

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Do links count???

Happy link

Happy link

Happy link

Happy link

Happy link

Happy link

Happy link

Happy link

There's much, much more, but this is about as "Positive" as you'll ever see here. 

 
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Jab

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RE: "... this is about as "Positive" as you'll ever see here. .."

Over at  ForumsSatelliteViasat Satellite

complaints are few.
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Judge and Jury

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Ummmmm......  So much for the "here" part.

Yea, I see positive things are said... however.....

Deku is the shining light in this sometimes usually dark place.  She has the attitude of wonder and amazement that we can actually get the Internet as far out in the boondocks as some people live and appreciates that, even when it doesn't work like a down-town service.
 
There may be people that have nice things to say about Viasat in other places on the Internet, but Deku is the "Standard" all positive comments are compared to.  :o)
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Jab

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Survey says several years ago,

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Judge and Jury

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That's why city dwellers need to stay in the city where they can live their "Plug and Play" lives where if anything isn't right a service call gets results in about an hour.  I'll keep my country life where I can be entertained by silly raccoons and feed the tiny birds that 'cheep' at me for some bread every day. 

Viasat isn't perfect but they're working on it.  My Internet works and the technology is more impressive to me than a nuclear power plant.
 
 
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Stephen Rice

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I like Viasat and I like turtles too. Viasat isn't like a turtle though. It's fast like a fox.
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Stephen Rice

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I'll take crap for saying this but I don't believe in pure breds.  My dogs is a rescue and a friend, not an investment.
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DigitalArtist

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LOL.  I KNEW you would go in that direction.  Just knew it.

My dog is also my best bud, my protector out here on our 100 acres, and a big spoiled brat.  I've never had good luck with mixes or the rescue groups.  Especially with a Rott, I'd rather start them from a pup so I know what I'm getting. 

To each his own.
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Jim16, Champion

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Mixed breed, rescue is the only way to go.  Best dogs in the world.  We just rescued one last Friday.  Before and after photos below. (4 months apart)

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Stephen Rice

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Thats a happy looking dog on the right.  Its amazing what difference a little love and care can make for an animal.

I actually have three dogs.  The first is a Rottweiler mix.  He showed up one day when it was 16 degrees outside.  I just didn't have the heart to leave him out in the cold and he's been my Buddy for the last ten years.  I'm pretty sure he would have died out in the cold if I hadn't taken him in. He looked about a year old when he showed up and was a playful puppy.  Boy that dog tore the house up.  I stayed pretty upset at him for the first year I had him.

The latest was a momma dog I found at my parents second house.  She is some sort of Yorkie mixture.  Not much Yorkie in her and she is a dark color,  but the Yorkie traits are the closest resemblance to anything I can think of.   We rarely visit the house, and on one of my rare visits to the property, I was greeted by a very mean little dog.  She was skin and bones and was growling to protect her babies that were living under the house.

We took her and her five puppies in, fostered them and got help from the SPCA with neutering/deworming, and finding them homes.  The house was a mess for a month or two and the smell was awful, but we did the right thing.

The momma dog was skin and bones and about 6 pounds when we found her.  Eventually, with a lot of love and care, we got her to the correct weight of 11 lbs.  A true miracle.

I didn't have the heart to risk her ending up in an abusive home and decided to add her to the crew.  Now there are three dogs in the house.  Best dogs I've ever had.

Anyway, end of rant.

That house is WAY out in the country.  My mom plans to move out there after my dad passes away.  There are no high speed internet options unless she were to use an AT&T or Verizon hotspot.  When mom finally moves out there, she is getting Viasat.  

My parents currently have 50 mbps cable internet.  I'm fairly sure she wouldn't notice the difference between a 12 mbps Viasat plan and what she has now.  As things currently are, the best wifi signal she can get in the living room is 10 mbps.  I've installed a signal booster and that is the best her iPad can get in the living room.  I don't know why, but she is happy and hasn't a clue there is a problem.

Okay, now that is the end of my rant.
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Old Labs

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Off topic, but...

Most of mine are in fact pure bred (or predominantly Lab mixes preferred for their temperment an the lifestyle I can give them), but they are also rescues and then are typically seniors aged 9 or more - that's my eldest (11.5 years) now pictures at left above having just lost my 15 year old who gave me 6 good years (that he would otherwise have never had if not for a last minute reprieve being granted).

They're the type that otherrs give up on, abandon or simply neglect - you know too old for any useful purpose, sort of like me.

By the time I get them, I wind up spending much more on them beyond the $20 shelter adoption fee - up to $3500 in one case after intestinal worms, severe case of heartworms, spaying, teeth, ear issues, etc. She gave me 8 good years after that - she was the youngest adoptee at 7 years old. Much of that longevity is associated with a quality diet.

With a bowl empty now, I'm looking for the right fit (which is my most important consideration).

Back on topic, first Wildblue then Exede have served me well since 2005 as the only viable options (unless dialup over old copper is considered viable at a whopping 14.4 Kbps). Understanding the limitations and knowing how to overcome them (while also taking the time to do so) is critical even on "unlimited data" plans as long as data usage threshold and prioritization remain in the vocabulary.
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DigitalArtist

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I've started with Wildblue -- don't ask me when.  I don't remember.  I've been with Exede for several years now.  At present, I run three business from home, two of which can use quite a bit of data at times.  I rarely have a problem and can get my work done every day without issue.  For the life of me, I don't understand the people who have the time to monitor their speed all day.  Really, who has the time?  Obviously they need something else to occupy their time.
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Rique

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Short answer: Best satellite internet service available and, should you be so unfortunate as to have a bad experience, well worth the effort to resolve whatever issue it might be and to stick around.

Longer answer: I've had honest concerns and (IMO) justifiable complaints about some of Viasat's business practices - and they've fallen short of my expectations (and desires) from time-to-time, but... (see "short answer" above).

Longest answer: An unbiased (relatively speaking) assessment of ViaSat's satellite internet service

The only disclaimer I would venture is that satellite will never be the equal of cable, or fiber, or higher-quality DSL (some DSL is truly crummy - given the state of our copper infrastructure, perhaps most DSL is crummy these days) - or even of reliable LTE with a higher cap (those higher caps are bound to be costly, though!). But in the realm of satellite, seen in the light of whatever satellite you're comparing with, Viasat is without peer. And this comes from a proven curmudgeon with a propensity to gripe.

Hope that helped.
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Dexter Lumen

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It's like trying to race a car with a bike. You can shine it up all you want but it will never come close. The only way to make it bearable is to get a download manager and schedule everything for the 1 or 2 hours where you can get their advertised speed.
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steve heller

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I have been a Wild Blue customer and an Exede customer in the past. Those were better than my alternatives but very frustrating much of the time.

With the current performance on Viasat (Silver 25, 150 GB priority), I'm quite satisfied. It works about 99% of the time and I usually get good speeds even after I'm out of priority data.
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Sophie Mae

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Here's links to a couple of my posts describing my ViaSat experience:

Linky 1

Linky 2

Basically, I'm pretty happy with what I've got. If anything were to make me happier, it would be an increased soft data cap, and in increase in streaming resolution while paying the same or less than what I do now. That might happen someday, but until then, I'm set. 
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John

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Hi Gary - You wanted a story, so here's a story:

Two years ago, I retired from working overseas for +/-30 years. I found and bought our retirement place just outside of a small town about a year before retirement. Before purchasing it however, I checked with two local ISPs (a local phone co-op and a national cable TV provider) and they both assured me that the home was in their service area. Good Internet access was one of my prerequisites before making a home purchase.

When I retired and moved in a year later, I decided to go with the CATV provider. "Whoops! We actually do not provide service to your area." However, my neighbor three houses down gets it (probably about 1000 feet down the road). Long story short, the CATV company finally quoted me $20,000 to install cable in my residence (probably to make me go away). No go.

Well, no problem, I'll go with the second ISP, the phone co-op. Same story. They claimed they could not provide DSL because they didn't own the phone line; Frontier does. Frontier doesn't provide DSL to my area. Strike two.

Then I tried a cellular hot spot system. Cell coverage is so weak that I could get 3G coverage only some of the time. Painful and expensive!

So after about six months of floundering around (and making daily trips to the library for Internet) I finally succumbed to what I had been resisting, Satellite Internet. In spite of what one of my neighbors had to say about it, my own research told me that Exede (now Viasat) was the better choice.

Once it was installed, I would be lying if I said I was bowled over. At first, with the tight data caps, I allowed no video streaming, which made me very popular when the kids were home, as we do not have satellite TV and only get three channels OTA. But over the next year or so, Viasat slowly expanded their options in my area until which time the Silver 25 plan was available and I jumped on it as soon as I could.

Since being on Viasat I've had my trials with slow speeds and disappointing moments with first-tier support. I've learned to expect drop outs and rain fade during inclement weather. But all things considered, I am happy with Viasat's service. I'm now fairly free with the video streaming and it's nice to be able to relax when I see that Windows 10 is doing yet another mega-update.

And, I hope, that things continue to improve...
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Anna Morgan

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I've been a customer for nearly 4 years and have been a happy customer, barring data limits, of course. :)  Granted, before Viasat, I had been using unreliable rural DSL that maxed out at 3Mbps--I then moved to another rural area that only had satellite as an option.  I chose Viasat because of their late night free zone. For speed and reliability, Viasat was a major upgrade for me.  I've never had an outage that couldn't be fixed by a modem reboot (only happened a couple times in 4 years).  The few times I've had to call customer service I've had a pleasant experience.

The frustrating thing with Viasat is the same with all satellite internet--the data caps (hard or soft, "priority data" or whatever you call it, they still exist).  It took a little bit before I felt like I was in control of my data and could see where it was going.  Once I figured out all the little tips and tricks to keep my data from disappearing it was much better.  Also I'm keeping my Liberty 12, which I'm really glad I signed up for at the time. :)
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fmj77

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If your only choices for broadband are satellite, then I would say Viasat is the better choice. Despite it's limitations, Viasat provides more bang for your buck. That being said, the new plans being offered on Viasat 2 are a big disappointment. I was hoping for more data, but these plans with "priority data" after hitting a certain threshold are a joke. The Freedom plan that was offered a few months ago on Viasat 1 is much better if you can get it.
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