I was just installed yesterday morning. Exede won't connect from my modem to my laptop nor through either of my routers. Installer plugged in his router and showed me from his phone it works. He said it was over his head and since he could prove on his phone it worked then he was done. Called for support and was treated like a stupid person, got frustrated and hung up. I would love to use the service I'm now paying for. At this time I'm frustrated and unhappy and I haven't even got to use it at all.