I am a new member and we have 11 days left in our billing cycle and am on a liberty pass at this point. Am I doing something wrong?
Should I turn all active internet items off when not in use? I thought I bought into the largest package you had to keep this from happening. I never reached my hotspot (Phone) limit before the next billing cycle.
HELP!
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- a bit disappointed
Posted 3 years ago
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every so often use your phone to log into the dashboard and esvt to check ,if data is disappearing then you know it is not on your end.
Brad, Viasat Employee
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Many many things could cause this. There's been massive IOS and Windows updates lately and a host of other things that can cause this. Please email us at exedelistens@viasat.com and we can look for you
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Brad, Viasat Employee
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Brad,
I will email, but I was thinking last night that this is not what I expected as a NEW CUSTOMER. I have not had internet in my home for over 6 years. I trusted you guys as it was a bundle with DirecTV. How is it possible to watch my Amazon Fire stick, and play only one game nightly on my tablet eat up that much data. I live in the country so I am sure nothing else is using it up. I do not connect my phone to the Exede either so that is not eating data, my husband uses a flip phone and does not have any electronic skills. He is a TV man, and I will be checking throughout my next billing cycle. Unplugging my internet for 3 days is not what I had in mind when I opted into your service. I certainly do not want to waste money on something I have wanted for so long!
I sincerely hope that everything Lee sold me on your service did not "give me a song and dance" for the sale! I want to be happy and content with my choice. Even your installer did not have the greatest things to say about the service, he didn't say it was bad, but his short answers were not making me feel all warm and fuzzy. I was excited that we finally had some home entertainment that we hadn't been able to have due to our location.
I don't download large amounts of data, there are only 2 of us in the house and I am the only one that knows how to operate the system.
Please, don't make me feel like I just made a HUGE mistake! I expect to here back promptly when I email which I will do right now, I am not one to waste my hard earned money.
Thank you for your time!
Brad, Viasat Employee
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Christine Conrad, Champion
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Thank you Christine, nice to see supported comments than complaining comments! So if my Firestick and Directv are rendered useless with this service?? I purchased this service because the associate LEE stated that I would be able to use them without using up all my data, that I would have plenty of data with the largest package they have!! I asked that very question when I signed up!
What are my options to use the Smart TV options without using this internet!!! That was the whole purpose of getting this service!
Thanks!
Christine Conrad, Champion
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Unfortunately there are no really viable options on severely capped plans offered by the satellite internet providers when it comes to Smart TVs, Firesticks, DirecTV or even Dish and wanting to take full advantage of their internet connectivity options - ll of those are extremely data intensive.
The only advantage to these bundled promotions are the reduction in price for a limited period..
Would be interested to know, if the bundle was ordered through Exede or through DirecTV?
While I would expect Exede (or ViaSat) employees to know fully the limitations of satellite internet and properly advise customers, the same might not be true of DirecTV employees (or AT&T since they're now part of that family and aggressively pushing bundled solutions).
Whichever player sold it (Exede or DirecTV) should be the one to own up to their mistake or misleading sales pitch..
P.S. And as an aside form your original post, be aware that a Smart Phone is designed to use less data when connecting to a cellular connection. The cellular providers will tell you that in order to save data connect through your WIFI - obviously they're only talking about the cellular data, and in point of fact, most Smart Phones are designed to consume even more data on WIFI - higher resolution videos, automatic updates, etc. - when you connect through Exede it's WIFI although some Smart Phones do have an option to declare that your WIFI connection is a metered or using mobile cellular connection.
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Brad, Viasat Employee
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Christal Lapaglia