New Customer, Already reached limit??!!

Hello,

I am a new member and we have 11 days left in our billing cycle and am on a liberty pass at this point. Am I doing something wrong?
Should I turn all active internet items off when not in use? I thought I bought into the largest package you had to keep this from happening. I never reached my hotspot (Phone) limit before the next billing cycle.

HELP!

Terri

8 Posts
0 Reply Likes
a bit disappointed

Posted 3 years ago

3 years ago

James

333 Posts
52 Reply Likes

after your data resets on billing date, just unplug the modem for a few days to see if the data is still being used up. the only way to really tell if your equipment is using the data is to eliminate it(unplug).
every so often use your phone to log into the dashboard and esvt to check ,if data is disappearing then you know it is not on your end.

Comment

1 person likes this

2016-10-04T21:07:34+00:00

Terri

8 Posts
0 Reply Likes

Ok, and if it is not on my end???? who would be using it?

2016-10-04T21:07:49+00:00

Terri

8 Posts
0 Reply Likes

Oh, and thank you for your response.

2016-10-05T04:38:07+00:00

donnie

5 Posts
0 Reply Likes

ME TOO I PAY THE BILL (OR WAIT THEY TAKE THE MONEY OUT OF THE ACCT.) AND IT RUNS FINE FOR WHAT THREE OR FOUR DAYS AND I DONT THINK THAT I HAVE USED UP 10 GIGS IN TWELVE years LET ALONE THRE DAYS AND if IF YOU CAN GET A HOLD OF THEM (very rare) they say that you have been downloading video, sorry but NOT ME and I turn this internet off and unoplug every night or when I am not using it, MY OPINION THEY ARE THEIVES AND LIERS,

2016-10-23T04:43:55+00:00

Christal Lapaglia

7 Posts
1 Reply Like

Exactly! Wait to you cancel- - it gets worse- worst experience with an Internet provider

3 years ago

Brad, Viasat Employee

3429 Posts
1284 Reply Likes

Hi Terri

Many many things could cause this. There's been massive IOS and Windows updates lately and a host of other things that can cause this. Please email us at exedelistens@viasat.com and we can look for you