Hello,
I am a new member and we have 11 days left in our billing cycle and am on a liberty pass at this point. Am I doing something wrong?
Should I turn all active internet items off when not in use? I thought I bought into the largest package you had to keep this from happening. I never reached my hotspot (Phone) limit before the next billing cycle.
HELP!
I am a new member and we have 11 days left in our billing cycle and am on a liberty pass at this point. Am I doing something wrong?
Should I turn all active internet items off when not in use? I thought I bought into the largest package you had to keep this from happening. I never reached my hotspot (Phone) limit before the next billing cycle.
HELP!
- 8 Posts
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- a bit disappointed
Posted 3 years ago
- 333 Posts
- 52 Reply Likes
after your data resets on billing date, just unplug the modem for a few days to see if the data is still being used up. the only way to really tell if your equipment is using the data is to eliminate it(unplug).
every so often use your phone to log into the dashboard and esvt to check ,if data is disappearing then you know it is not on your end.
every so often use your phone to log into the dashboard and esvt to check ,if data is disappearing then you know it is not on your end.
Brad, Viasat Employee
- 3520 Posts
- 1320 Reply Likes
Hi Terri
Many many things could cause this. There's been massive IOS and Windows updates lately and a host of other things that can cause this. Please email us at exedelistens@viasat.com and we can look for you
Many many things could cause this. There's been massive IOS and Windows updates lately and a host of other things that can cause this. Please email us at exedelistens@viasat.com and we can look for you
- 4281 Posts
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If it were me, I would request that DirecTV review the sales call - typically they are recorded.
- 8 Posts
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I am planning my action, but have yet to receive a response from the email I was told to send.
Brad, Viasat Employee
- 3520 Posts
- 1320 Reply Likes
Responding now. Those typically take up to 24 hours*
Terri
Terri
donnie
Christal Lapaglia