New Customer, Already reached limit??!!

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  • Question
  • Updated 2 years ago
  • Answered
Hello,

I am a new member and we have 11 days left in our billing cycle and am on a liberty pass at this point. Am I doing something wrong?
Should I turn all active internet items off when not in use? I thought I bought into the largest package you had to keep this from happening. I never reached my hotspot (Phone) limit before the next billing cycle.

HELP!
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Terri

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  • a bit disappointed

Posted 2 years ago

  • 4
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James

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after your data resets on billing date, just unplug the modem for a few days to see if the data is still being used up. the only way to really tell if your equipment is using the data is to eliminate it(unplug).
 every so often use your phone to log into the dashboard and esvt to check ,if data is disappearing then you know it is not on your end.
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Terri

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Ok, and if it is not on my end???? who would be using it?
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Terri

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Oh, and thank you for your response.
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donnie

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ME TOO  I PAY THE BILL (OR WAIT THEY TAKE THE MONEY OUT OF THE ACCT.) AND IT RUNS FINE FOR WHAT THREE OR FOUR DAYS AND I DONT THINK THAT I HAVE USED UP 10 GIGS IN TWELVE years LET ALONE THRE DAYS   AND if  IF YOU CAN GET A HOLD OF THEM (very rare) they say that you have been downloading video,  sorry but NOT ME and I turn this internet off and unoplug every night or when I am not using it, MY OPINION   THEY ARE THEIVES AND LIERS,
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Christal Lapaglia

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Exactly! Wait to you cancel- - it gets worse- worst experience with an Internet provider
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Brad, Viasat Employee

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Hi Terri

Many many things could cause this. There's been massive IOS and Windows updates lately and a host of other things that can cause this. Please email us at exedelistens@viasat.com and we can look for you
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Terri

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It was DirecTV!!!!! Ughhhh!


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Old Labs (VS1-329-L12FZ)

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If it were me, I would request that DirecTV review the sales call - typically they are recorded.
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Terri

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I am planning my action, but have yet to receive a response from the email I was told to send.
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Brad, Viasat Employee

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Responding now. Those typically take up to 24 hours*
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Terri

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Thank you Brad! :)