Hello Gail, I’m sorry for this inconvenience concerning your billing. As Steve has mentioned, please give us a call at 866.945.3258 so we can take care of your payment method as soon as possible and keep your service active.
I called and was able to change my card & said my bill was processed, but, when I checked online it is saying my payment failed. I know there is plenty in my account to cover this bill. I double checked all my numbers and theyare correct. Now what do iI do?