New buyer questions, help please

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  • Updated 6 months ago
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Im thinking about getting the unlimited silver or bronze plan.  They offer the 12mbps down service in my area.  My questions are:
1. How much can you stream Netflix before getting throttled down?
2. Once you are throttled down, what are the average down and up speeds you guys are seeing?  

Any info beyond the above questions you would like to pass on to a new guy, I would appreciate.  
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Beaux Pilgrim

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Posted 6 months ago

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David Kingman

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I am on unlimited silver. I have never noticed any difference to the point of checking if we have been throttled down. Our average speed test is 16 MBPS, on fast.com is always around 1 MBPS. Streaming is OK. A bit of a lag right at first. I watch Hulu through Apple TV and it is THE WORST streaming service. HBOGO, Netflix, etc. perform pretty much the same. YouTube (iPad App) )is worst than Hulu most of the time. Imbedded YouTube seems to perform a bit better.
(Edited)
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Beaux Pilgrim

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Are you referring to the upload speed? "is always around 1 MBPS"
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David Kingman

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Fast.com, whatever they do, I guess it’s download considering it is a Netflix site.

.
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VeteranSatUser, Champion

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Viasat applies a video resolution downgrader on the "unlimited" plans. Basically how it works is they throttle your speed so Netflix plays at standard resolution, or worse. So Fast.com will measure your speed like you are streaming. Hence, 1Mbps.
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Bradley

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By throttled down do you mean out of priority data?

Live tv doesn’t stream well on some services. Netflix and Amazon are mostly fine.
(Edited)
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Beaux Pilgrim

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yes.  By Throttled down, I mean out of priority data
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Dina Hess

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I don't know the answer to the first question, since I don't stream video.  But for the second question, I am extremely frustrated by post-cap speeds, particularly in the evenings.    

Daytime, pre-throttling, our best speed tested so far has been 16 Mbps.  Evening, post-throttling, 10 kbps is extremely common.  I might get 30 kbps if lucky.  

Typical speeds are *extremely* location-dependent, so you might try posting your general location to see if the community can identify your beam and tell you how congested it is.  
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Dina Hess

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Neither I nor my husband was ever given a work order to sign, either electronically or otherwise.  That had been my plan -- to refuse to sign the work order until the issue was solved, and I made that clear -- but the technician left without giving me anything, and Viasat seems to believe it's irrelevant.
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Bradley

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Then they have a problem ultimately. Keep emailing and ask for Brad. Mention the forums. Create a thread outlining your issue.
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Dina Hess

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Thanks, Brad.  I can do that.

To be clear: I did, and do, need internet service. I would greatly prefer getting on VS2 to dropping the service entirely, and I have hopes that it will soon be made available to us. 

I still think the deceptive marketing was a terrible business practice, however, and the lack of concern about it was very frustrating.
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VeteranSatUser, Champion

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My guess is Viasat-2 is now available, as it has went nationwide now.

With respect to how much it costs and what plan features you get, that is a whole other animal.
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Dina Hess

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This is a valid point I was not aware of previously, so thank you.  I had assumed that VS2 would be significantly faster than VS1, and also that I would be transferred over on the same plan I have (Silver 25 Mbps, 60 gb priority data.)  Now that I actually can see the presumably-VS2 offerings, though, the max available for our area is Silver 12, and I'm also reading a lot of comments here that it's not a significant improvement over VS1, if at all.  If we would still have extremely slow primetime speeds then it wouldn't really solve our problem.

Given that it's unclear whether it'd be an improvement, I'm not sure whether to pursue getting switched to VS2 as we had originally been promised or not.  I will continue reading the forums and much appreciate others' reviews of the service they're seeing with VS2.  
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VeteranSatUser, Champion

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Location is important. Also, I wouldn't go lower than Silver if you want to stream. But once you are out of priority data, all bets are off in terms of performance.
(Edited)
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Stephen Rice, Champion

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Get Liberty 12 and build a Playon/Plex server if you can.
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Beaux Pilgrim

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Im surprised to see the reports for streaming to be so poor with 12mbps down.  I have Uverse now with max of about 5mbps.  When speed is up, streaming is no problem at all.  

I am only looking because uverse speed drops very low after 3pm and on weekends (when everyone is home online or streaming_) Uverse also drops connection a lot.  

It sounds like satellite is better than dial up ( i guess you can still get that) but not really better than anything else out there.  Also seem that every type of service has it problems. 

Thanks for the input.   
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VeteranSatUser, Champion

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That's "up to" 12 Mbps.

I certainly woukdnt trade hardwired internet for satellite, and I have had satellite internet over 20 years.
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gm92066

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You will very sorry if you leave Uverse for satellite internet, and stuck in a 2 year contract that will cost you $360 to get out of after you find out in the first week that you made a big mistake!
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Stephen Rice, Champion

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I was on AT&T Uverse before switching to Viasat. I had the same problems with AT&T that you just described.

Viasat works great for me, but it can vary depending on where you live. Now that I've adjusted my usage, I use tons more data with Viasat than I ever did with AT&T.

Basically I have a server that downloads video content during the late night free zone. I never have to worry about buffering and my content is in whatever it's original resolution is suppose to be.
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Bev, Champion

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Streaming is NOT 12 Mbps or better on Unlimited plans. Streaming is ALWAYS throttled to restrict video quality to 720, 480 or, 360 depending on which unlimited plan a customer has.

My Unlimited Silver 25 Mbps has 480 MAX video resolution so, video is at 1 Mbps regardless of my usage.
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Beaux Pilgrim

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Oh. I understand now. Thanks
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Beaux Pilgrim

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Thanks again for the input. I am staying where I am unless I can figure out something better.
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gm92066

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Very smart move!