New billing cycle, still deprioritized.

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  • Updated 3 weeks ago
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How long after the new billing cycle begins until my speeds return to normal? From about 12PM until now 8:30PM, I've been mostly at 100kbps, occasionally  it goes up to 300-500kbps so I'm definitely still deprioritized. I had this same issue last month where my speed didn't get back until like 16 hours into my new cycle.
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chris

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Posted 4 weeks ago

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Steve Frederick, Champion

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The evening hours are most likely giving you slow speeds due to network congestion, with too many users streaming their movies and TV programs, and not depriorization.
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Old Labs

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Try rebooting the modem (i.e. turn it off, wait, turn it back on), it may have missed its wakeup call and slept in this month (or the front desk failed to make the call).
(Edited)
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Stephen Rice, Champion

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I wonder if you be already pulled that Windows 10 update.
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chris

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Thanks for the replies guys, my internet is back up to speed today. I think it's safe to assume it can take up to 24 hours after your new billing cycle for your bandwidth to get back up to speed. The modem reboot does not help.