New Beams Opening!

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  • Announcement
  • Updated 4 weeks ago
  • (Edited)
Hello Everyone!

As most of you may already be aware, ViaSat-2 has been slowly releasing in new areas for the better part of the last month or so. This week we are anticipating that several new beams will be opened across the nation and we just opened up several beams this morning!

   We’re working on getting a list of locations that will see this but in the meantime to see what’s available in the area please visit account.viasat.com or viasat.com/internet and enter your zip code to see if these new plans are available.

 Keep in mind that ViaSat-2 does require new equipment so an installation is required as is a new commitment. If your area is currently not offering ViaSat-2 plans, sit tight as more areas are being released each week. Unfortunately, we do not have details of future release plans to share but periodically checking account.viasat.com or viasat.com/internet will allow you to see when and if the plans are currently being offered in your area. We will continue to give you updates as they become available to share!
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Brad, Viasat Employee

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Posted 2 months ago

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Jim16, Champion

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Thanks for the update Brad.
(Edited)
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Judge and Jury

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Nothing new/showing for Milpitas Ca.   :o(
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Jim16, Champion

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Looks like a nice place.


See the source image

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Stephen Rice

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Amen
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VeteranSatUser, Champion

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California and nice are two things that don't mesh with me.

I can do without the Left Coast :)
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VeteranSatUser, Champion

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It might sorta be in my area since I now have to put an exact address in (not just a zip code), but the plans don't like like it is available.
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Bradley

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If ViaSat could slow the roll out a little more, you’d be able to wrap ViaSat 3 plans in with it. Just a thought.
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Joshua

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Yeah, to me it was clear that there should be some updated communication about the actual speed of the roll out and expectations. That was a pretty big fail because the initial communication seemed to indicate that all beams would be open by the end of February.

It's all about setting or updating expectations, so if there is a problem, all Viasat needs to do is let us know and give us a new timeline.

It's always better to under promise and over deliver.
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johnny c

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That is good news, shows some movement and possibly antennas are working.

The first time in about 3 months new plans appeared on my screen.

Liberty 12 has been available for about a month and now Liberty 25 and 50..

50, 75 and 100 dollars.all are set to stream at 480, with 3Am to 6 AM free zones.

They don't say V1 or V2, probably V1?
(Edited)
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VinylHanger

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Ours are 30,50 and 75.  Now we suddenly have no unlimited plans available. Seems to be getting worse as time goes by.  I've pretty much given up on worrying about better service.  I'll leave it at that before I say something my Momma would be embarrassed about.
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Michael McDowell

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What is your ZIP??
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Stephen Rice

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$30, $50, and $75 are the introductory 3 month rates, before modem rental.
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Stephen Rice

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"50, 75 and 100 dollars, all are set to stream at 480, with 3Am to 6 AM free zones."

Those plans give you the option to turn 480p resolution on or off.
(Edited)
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Oliver

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Translation....."Good news new beams are opening up but you will have to hunt to find them." this comes to mind https://www.youtube.com/watch?v=g4OBUupicWg
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Ronald Stricklin

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Oh Nice, Deleted comments.
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fmj77

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I've given up hoping for any improvements. I was looking forward to faster speeds and more data with Viasat 2 and it looks like I'm getting neither. Looks like I'll be on the Freedom Plan for the foreseeable future.
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Jim16, Champion

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Sorry Jab, I couldn't read your comment, it took to long to load...
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VeteranSatUser, Champion

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Doubt you missed much :)
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Stephen Rice

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Survey says, "60 percent of mobile users are patient enough to wait 3 seconds for a website to load."
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fmj77

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Don't get me wrong. I love the Freedom Plan. It's just that with all the hype about Viasat 2 I was looking forward to both more data and faster speeds.
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fmj77

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Don't get me wrong. I love the Freedom Plan. It's just that with all the hype about Viasat 2 I was looking forward to both more data and faster speeds.
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Oliver

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Here is the current state of VS2 installs.
(Edited)
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GabeU, Champion

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One of the best candy bars there is.  Always get one when shopping at Walmart.  
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Ricky Dean

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Thanks so much for the Update..

I am not being negative.. but I am concerned that on my account,, nothing new is showing, but now you are listing older plans again,, the Liberty Plans..
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Stephen Rice

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I'd take a Liberty plan over an unlimited plan any day.

Unlimited plans still have data caps, video quality is throttled, and don't have free zones.
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Bradley

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ViaSat doesn’t sell a plan suitable for families.
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VeteranSatUser, Champion

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The best you could do was the 150GB Freedom or the original "unlimited" plans, but both are gone.
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Stephen Rice

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Believe it or not, Liberty 50 provides more data than Unlimited Silver 25 and is the same price.

Unlimited Silver caps your priority data at 60 gb.

Liberty 50 has 50 gb priority data. Sure that's 10 gb less but you get the truly unlimited free zone plus the Liberty Pass during the day with speeds up yo 5 mbps.
(Edited)
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VeteranSatUser, Champion

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No I believe that. But still that is not as good as the 150GB plan originally offered.

As far as the free zone, good luck coordinating that with a family of 8 :).
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Dina Hess

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Liberty 50 isn't available for our zip code. Only Liberty 12.
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johnny c

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My Silver 25 plan has 150Gig of priority data, for 105.00 total.

I gave them back 60 Gig last month, my gesture at helping with the congestion :)
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Stephen Rice

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The old unlimited plans had 150 gb across the board. The new plans are 40, 60, and 100 gb.
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Tres Bien

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When you say "new plans" are you referring to VS2 plans?

If so, do you have a URL that shows the plans as they are being offered where they are being offered?

thanks.
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Stephen Rice

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Do a Viasat search for new plans using zip code 80002.  It will show you the new plans I am referring to.  The data caps are the same whether you are on Viasat 1 or Viasat 2.

https://www.exede.com/plan-results/gold50/
(Edited)
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GabeU, Champion

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Yep, same as the zip code I looked at that is eight miles away, save for the large one being 50 instead of 30.  
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Michael McDowell

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Does the 50Mbps Gold mean it is Viasat-2? If it is Viasat-2, does that mean that the other plans are probably also on Viasat-2?
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GabeU, Champion

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This makes a lot of sense.  A couple of weeks ago I could get the Bronze, Silver or Gold 12Mbps plans.  Now nothing.  

Eight miles away, they can get the Unlimited Bronze 12, Unlimited Silver 25 and Unlimited Gold 30 plans.  Eight miles.  Go figure.  

I wouldn't change to them if they were available here, but it's still interesting.  
(Edited)
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VeteranSatUser, Champion

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I guess you didn't understand my sarcasm Gabe :). I was making fun of an "unlimited" plan with 10GB of data.

That Hughesnet flyer I got in the mail this week had so many disclaimers on it, no wonder people gets confused.

And you are right Gabe, 8 - 12Mbps after priority data used on Hughesnet? Doubtful. And not during primetime.
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GabeU, Champion

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Ah.  Yes, I did miss your sarcasm.  My bad.  

Was it that plastic flyer?  I got one of those.  They're getting really odd with their advertisements.  
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Stephen Rice

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I bet that same speed test reports 60 ms for latency as well.
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VeteranSatUser, Champion

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Their marketing is weird. Always includes that plastic card, whether in an envelope or on a piece of plastic they mail you.

Their commercials are not out of the norm though.

Viasat appears to do more marketing with the signs. I actually find that more effective. Of course , there are others that don't care for the road signs.
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Oliver

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viasat reimburses local installers for a % of those darn signs. I hate them. I remove them all the time. None of the signs have the correct permit in my county for outdoor advertising. Nailed and screwed to trees. All of them are misleading with the Unlimited claim.
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johnny c

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Expectations were high, it is taking longer that we would like, there may have been a few missteps along the way, there are always issues fielding a system, etc. etc. etc.

But the future is brighter than what we have today, patience or just deal with it, that's life and in the Big picture, this is just a blip on the screen.

My speeds have gotten a little better during prime time, i'm not doing cart wheels, but i see improvement, i have a good plan, lots of data and my life, sleep etc, not having to say hey i better wait til after midnight days are gone and i am grateful, and better plans will be coming.

The system is not there yet, but as we know it will never be fantastic, but our expectations should be changed to Adequate, my family has internet for school, researching various things, watching a few movies (better to get DTV or Dish for sat people).

Do you leave the water running when you brush your teeth?  If you have well, hopefully not, do you leave every light on in the house, if you are responsible and pay the electrical bill or care about the environment, probably not.  You live in the country, you have adapted to some degree, satellite internet is another utility that you have to manage.

Forget about all the hype, there is more BS by all advertising than there is complete truth, read the latest car adds, then go try and buy a car without spending all day as they work you.

Keep the faith the future is on its way and your service will get better, really :)
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Bradley

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To VeteranSatUser,

ViaSat 2 will definitely be used for residential purposes, but it is not at the rate the current satellites are being utilized for residential subscribers.   

Between 90 and 95 percent of the capacity on Viasat’s older fleet — ViaSat-1, WildBlue-1 and broadband offered through Telesat’s Anik-F2 satellite — is dedicated to residential internet access for homes across the United States and Canada. Dankberg said residential broadband subscribers will form an appreciably smaller chunk of ViaSat-2 customers, though he didn’t give a percentage.

http://spacenews.com/viasat-says-viasat-2-business-plan-intact-despite-antenna-glitch/ 
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VeteranSatUser, Champion

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That makes sense, but that could still be 50 or 60%.

I mean the coverage span of Viasat-2 alone shows that there will be areas of zero residential subs :).
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Bradley

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True. I never saw that map. I figured about the same percentages as you. Probably promised airlines a minimum quality of service which will determine how many residential subscribers.
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VeteranSatUser, Champion

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So the coverage area is the Atlantic Ocean, Caribbean, upper Mexico, and most of the continental United States. Obviously there won't be residential subs over the ocean. So that is trans Atlantic flights and maybe cruises?

Once you get to the continental United States, the high density spot beams come into play. I have a theory on how they were placed, but nothing definitive. What i can tell you is based on at least some if their placements, it wasn't all for airline and military.

Perhaps a map will leak at some point. Time will tell.
(Edited)
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Jab

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RE: maybe cruises?

Why, of course,

NightShift Pro is a unique caching & streaming solution that lets you access HD quality content from Netflix across all yachts and marine vessels despite cost and bandwidth limitations.

It’s designed to work with the limited bandwidth available while at sea and can make use of idle/off-peak bandwidth.
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Rique

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This is just a wild-assed guess, but I have a feeling that my beam might still be losing customers. Probably not many, but I think it could be. I base my WAG on the fact that daytime speeds have improved to the extent that VPN (we have a good one, so YMMV) has become tolerable - and I can (usually) keep several network-facing apps open at the same time. Telephony apps (e.g., Ring Central, Skype) have also gone from inconsistent to tolerable. So there's improvement in daytime hours - and this with no VS2 options offered in our area. I theorize congestion is lessening a bit...

Another factor, however, could be the movement of airline traffic from VS1 to VS2 - I'm not sure if that's actually happened yet, but we are relatively close to a major airport so I suppose that could also be a factor.

As for evening hours, speed has lessened, streaming is not quite as happy as it once was and frustration is a more frequent thing in my household (just myself and my wife). This I attribute to the Freedom offerings (folk jumped on it when available, I'm sure) and the optithrottlemized "unlimited" plans (pretty sure that many jumped on that - especially any who missed the relatively brief Freedom window). I think those users want extra data and/or "unlimited" so that they can pig out in the evening hours - hence, the lessening of our customer experience in the evening.

I would have certainly loved to have seen something tangible and tantalizing from VS2 - and maybe that may yet happen. However - even though greatly disappointed with what's happened on our beam with VS2 (nothing) - I still feel that the value proposition from ViaSat is a fair one. I would have liked to have seen much more by this point, but the value (especially compared to other sat providers) is there.
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Bradley

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What kinds of speeds have you seen this week? Prime time has been around 2-3 for me. Slow but improved from last week.
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VeteranSatUser, Champion

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Unfortunately....still very slow.

500kbps during Primetime this evening.

Plenty of priority data left.

Same test I will run on a Sunday morning: 10.8 Mbps
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Bradley

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That’s kind of shameful. 6-10 daytime here. You’re actually pretty calm for speeds most consider unusable.
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VeteranSatUser, Champion

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I have had satellite internet for over 20 years. It is no faster today in primetime than 10 years ago when I had Wildblue.

BUT....I consume probably four times the amount of data I did a decade ago. I preload all my streaming so I can watch in 1080p with no buffering, and that works. I also had Hughesnet for 10 years.

While not perfect, Viasat is still the best option for internet where I live, so one must adapt to what one has!
(Edited)
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Bradley

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Yes....or move. Lol. I sometimes wonder if I have expectations that are too high. I get by. Just would like to thrive for a while in life. Internet isn’t everything. Lived for years on 10GB or less. I could count the calls to customer service for problems on one hand in many years. Just speed the service up already....12 Strong just came in on preorder and it better stream buffer free tomorrow night.
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Scott

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Looks like the beam opened up in my area. My zip is 50047 which is Des Moines metro. This just happened as I looked just a couple of days ago and the Platinum was not available. But I will stick with the Freedom 150 - Boost 25. I may be a free bird here soon as a lot of fiber has been laid around me. Fingers crossed!

(Edited)
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Oliver

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I'd pay that for fiber. I live deep in the woods of North CA, No cell service, 14 miles to pavement for me. But I have fiber just a mile away from me running via forest service roads, government only run by att. tried and failed to get on it for 5 years now. Liberty 50 + Free Zone is still the best plan option for my zip.
(Edited)
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GabeU, Champion

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Those prices are absolutely ridiculous. $200 a month for internet? No thanks.

Agreed.  I can't see a plan like that being viable for most people.  Maybe some die hard streamers or someone running a home business, but that's just too much for the average user. 
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fmj77

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Yep. Add to the fact that many rural folks are struggling just to get by each month. I can't see many people going for the platinum plan.
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VinylHanger

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Are those still with like 30,40,50 gig data "caps".  If so, then it is ridiculous.  It is way faster, but it only means you use it up quicker and then get throttled.  It would suck to be soft throttled within the first week or two.

The only reason we pay 150 a month is we have 150 gigs.  Those low gig plans for 100-150 bucks are just nuts.

They laid a bunch of fiber in our area, but it all seems to go nowhere.  I tend to wonder if they get some kind of grant from the government to lay it, but it doesn't have to go anywhere.  I know people on the roads, or within 100 yards of the fiber they laid and they can't get anything but satellite anyway.

Some lucky folks around here, that aren't in our draw, are able to get some kind of cell tower internet if they don't have terrestrial hard lines available.  However, we are in a large draw and can't get to a cell tower.
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Old Labs

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Yes, the following disclaimers apply to those unlimited plans:



Learn more about video streaming quality here.
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Tiffany-John Gemmell

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The bands have been released in my area for well over 3 months but its not available to me. I called and I was told it should be available in a month. Still nothing. So I just cant wrap my mind around my neighbor (3 miles away) has unlimited internet and pays half as much as I do, and I have limited data.... this has been over 3 months now. I just want the option for unlimited data so we can save money on internet which will open up doors to save money on Direct TV. with 3 kids and limited income this would be a huge relief. Im keeping my fingers crossed it happens sooner than later.
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Jim16, Champion

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It has been stated by the Mods here that new customers have the first crack at it and then they will let existing customers get in.  
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Michael McDowell

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How long do you think the wait will be?  Doesn't look like new subs are "beating down any doors" to sign up!
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VeteranSatUser, Champion

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Tiffany. Even if you have the option for "unlimited" internet with Viasat it doesn't mean it will be unlimited data. In no way shape or form are their "unlimited" plans meant for cord cutters so they can drop their cable, Directv, or Dish and stream 100% of their video content via Viasat.

Don't pay attention to what the plan is named, study the plan details. Otherwise, you are going to be very disappointed with the end result.
(Edited)
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Jab

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Tiffany

At $150 to $200 per month, VS-2 represents a mirage, for most all consumers.

I believe their gameplan is to stick most all consumers on VS-1, and earlier Wildblue birds, which have been rebranded as Exede-12. in midwestern and western beams.

Ignore Viasat's Hype -

Redux - October 20, 2011 “ViaSat-1 is designed to transform the economics and quality of service that satellite broadband can provide,” said Mark Dankberg, chief executive officer of ViaSat

Catchphrase is "designed to transform," not that is will transform.
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Old Labs

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Actually, I think Viasat-1 did in fact change the economics and quality of service when it launched in 2011 (at least for those of us who could get on it - not so much for those on augmented beams).  

The Viasat-2 hype is another thing altogether but he wasn't talking about Viasat-2 in that October 2011 article.  
(Edited)
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Bev, Champion

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Must be nice, still just Liberty 12 Mbps for existing and, Unlimited 12 Mbps for new customers here. I wouldn't mind the price if it were better than my current plan but, it isn't.
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fmj77

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Nothing shows up for me when I check on available plans. Just says to call Viasat in order to check.
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Dina Hess

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Only Liberty 12 Mbps for existing customers and Unlimited 12 Mbps available for new customers here, as well.  And the prices have skyrocketed even since just 2 months ago -- Unlimited Silver 25 with 60 GB of priority data was $100 per month after new subscriber discount for 3 months, but now that's the price for the Bronze 12 plan with only 35 GB of priority data.  'Top' plan is the same one VeteranSatUser reports -- 12 Mbps with 65 GB priority for $200.
(Edited)
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VeteranSatUser, Champion

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Yea. That will really sell well. Now if it was TRULY unlimited, maybe. But 65GB of priority data for $200? At speeds up to only 12Mbps? Okay. Who buys that?
(Edited)
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Steve Frederick, Champion

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I am getting 150 GB at 12 Mbps for a flat $100. No taxes, no lease fee, no video downgrading. Best plan ever offered by Viasat.
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VeteranSatUser, Champion

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I have the same, but pay $85 offered through the NRTC. For people fortunate enough to have Freedom plans, there is ZERO incentive to sign up for something different.