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ive been with this "company" for less than one billing cycle, and ive had the tech out here going on 4 times, had the router replaced, been on hold for an accumulated total of about 2 hours, i told the CSR once i wanted to talk to someone to complain..she said i would have to use the internet to send an email..!!????!! i said that would be fine IF IT WAS WORKING?? my internet is off for half of the day most days. the new router is out all the time. they've tried to placate me with a free month and 10$ a month reduced from my bill for 12 months..but what difference does that make when im BEING CHARGED FOR INTERNET THAT I CANT USE!! i am so completely sick of this..i would quit and just pay their early disconnect fee, but i live in a rural area and have little choice. its bad enough that they rape their customers with these artificial data caps. my previous provider was wireless broadband, provided me with 250 gigs a month for what im paying these crooks for 30 gigs. its utter and complete crap, but that company decided to close up...and not because they went broke providing too much data either, so that leaves me stuck here.. so...why post? why not just leave the service? because...someone needs to hear what ive gone through, and completely expect to endure for the next 2 years..unless an alternative presents itself...and because i need internet..just like most people in this world do now....school and work and things that are necessary to every day life....sure, i realize that many of you "off grid hermits" have this service and are just tickled pink that you can get an email out in the woods..and good for you..im glad YOU are happy...but i am not....anyways.....back to waiting for the tech guy to show up...he'll be here day after tomorrow.