Network Outage

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Outage on 325 its showing on the eSVT site. My gateway shows red.
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SonyaA

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  • sad

Posted 2 years ago

  • 1
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Bev, Champion

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Mine is showing the same thing right now, but it's working fine. Did drop for a few minutes a little bit ago but came back quickly. (cloud cover I think) Might be nothing but a bit of weather. (I'm on 332)
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Diana, Viasat Employee

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Hi Sonya, Is your service up and working?  If not, please send an email with your account and contact information. Thanks
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SonyaA

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Where do I send email
(Edited)
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SonyaA

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ok I can use it hardwired for now and its working
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SonyaA

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my modem has top light staying on second light flickers on and then back off about once every 60 secs and third light flickering like all get out and bottom light on solid
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SonyaA

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Ok I think its back working now I screwed up the last time I put the cable in the wrong place first time LOL smacking head
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SonyaA

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I'm having to use my phone internet it's not working at all now
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Diana, Viasat Employee

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SonyaA please send your account information  to exedelistens@viasat.com.   We have experienced a small blip.  Please reboot your system and see if this corrects it.  Instruction are
below.

REBOOT MODEM COMPUTER
ROUTER (please follow the order as listed as it does make a difference)

1) Power-down the computer connected to your
modem.
2) Power-down the router (unplug it). 
3) Power-down the modem (unplug it). Wait 2
minutes
4) If you have an Ethernet cable connecting your
computer to the modem, disconnect it. 
5) Make sure the Ethernet cable from the router
is plugged into the back of the modem
* *Note: Wireless routers do not require a
cable connection to the computers they support. 
6) Plug in the modem.
7) Wait until all LED lights on the modem are
solid 
8) Power-up the router. 
9) Power up your computer
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SonyaA

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thanks I am back going
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SonyaA

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OK all was fine and now my speed is so slow I can not load speed test it times out and wasn't able to get into eSVT to check status I am having to post on my phone again even this forum is taking five minutes to load
(Edited)
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SonyaA

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SonyaA

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Oh my more red dots
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Brad, Viasat Employee

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Hello Sonya, Could you click on that envelope button? that sends all your stuff to us and we can work with you and see what's happening. 
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SonyaA

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right now its doing alright again but will do that if it does it again especially since I know it is a working function