Network failed to respond including Exede.com

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged
Can get to a webpage, then cannot go to a link in the page. Even having problems with the exude webpage.
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Sheryl Beglinger

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  • Frustrated

Posted 2 years ago

  • 3
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Great Oak

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what area are you in? Here in middle atlantic we started having serious and similar issues on Sept 8. other nearby exede customers told us same issues. Exede claimed it was our exede leased modem or sat dish and wanted us to buy a service plan or pay fee to have them come out and fix their stuff.
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Sheryl Beglinger

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I talked to a very nice IT person at exede.com customer service and she went into my router, found an error and was able to fix it.
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Exede Lindsey

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Hi Sheryl, 

I’m happy to hear your network problem has been resolved resolve! If any other problems arise please give us a call at 866.945.3258 or send us an email to exedelistens@viasat.com
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Sheryl Beglinger

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I live in Northwest Wisconsin. I was on the Freedom plan, but moved up to the most expensive plan. Did not have trouble with the old router. I have lots of download speed, so I cannot figure out what is going on.
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david, Champion

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How did you move up from the Freedom plan?? I thought that's the best plan Exede has.
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Sheryl Beglinger

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You are right. I moved from their introductory plan to freedom plan
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Bev, Champion

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Same here, can get to forums, several, log in, read but cannot post on some and, some sites will not load anything beyond the homepage of the site. I get the following error:
Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the
authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Emailing the site gets me told that it's my connection.

Started 3 days ago and, I changed NOTHING on my end.