My exede connection is solid; I can connect to the internet using an ethernet cable plugged into the modem (a Surfbeam 2.)
Until about a week ago, I was having no problem connecting through a Netgear WGT624v3 (about a 7 year old router.) Then, my connection would drop out; after disconnecting and reconnecting the router's ethernet cable, I would get a short period of connectivity between 10 and 60 minutes, and then nothing.
Firmware was upgraded; still same problem. Tried another version of the same Netgear router – same problem. Then tried an ancient 10-year old D-Link router, which works fine, but the signal doesn't reach the 30 feet across my home.
So I got a more recent Netgear N300, about 3 years old. I updated the firmware. In the router management software, “Netgear genie” when connected to the modem via ethernet, it says that no ethernet cable is plugged into the internet port.
I've contacted Netgear, and they would like me to pay for customer support. I've called Exede, (once for each device I've tried) and they told me to get a new router.
It seems strange that three Netgear routers won't connect, but an old D-link works. Does anyone have any ideas? Has anyone else had this problem, and resolved it somehow? Thanks a ton.