Netgear and Viasat

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  • Updated 1 week ago
When Viasat was installed, the guy said I didn't need the Netgear router with Viasat. Now I have little coverage and can't use my laptop in the more distant rooms or outside. I want my rounter back and the coverage I used to have, but I can't get the netgear router to work. All the lights are on and it's been reset, so what's the problem?
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Cecelia Henderson

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Posted 1 week ago

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Mike Hopson

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Netgear router has to be reconfigured and Viasat router disabled. 

Tech support helped me with this. It took about 30 minutes. 
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VeteranSatUser, Champion

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For people getting new installs, I would insist that your old router remain. While he won't do this because it is beyond the scope of work, he should be able to provide advice on what needs done.

How do you handle it Andy?
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Andy Schack, Champion

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Easy.....I hook up the router the customer already has. I makes everything FAR more simple because all of their devices already recognize it.

i have hooked up Netgear routers to every modem this company has put out since the WB days and never had a problem. I test routers here at the house on a regular basis and all i have to do (if they are already set up ) is plug in the ethernet cord from the modem into the router. 

If the router hasn't been set up then all you have to do is hook it up, connect an ethernet cord to your laptop or computer, try going to ANY website and the router will automatically enter the setup process. 

Cecelia, I suspect that you had dsl before or possibly HughesNet. If so, I have seen on rare occasions where the Netgear router didn't want to recognize the connection. In this case, press the reset button on the router (usually have to use a paperclip, don't press TOO hard and keep it pressed for about 5 seconds.....the lights will indicate when it starts rebooting), After it reboots, follow the process I outlined in the above paragraph. If you have any other problems, post back and I'll try to help. 

As to why the installer didn't hook up your router.....I'll keep my personal opinions to myself but THAT is exactly WHY I do ALL my own installs. 


Andy
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VeteranSatUser, Champion

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The real issue is internet providers feel compelled to provide built-in routers that lack the range, capabilities, and functionality of high quality routers. Just give me a modem that delivers internet through a cable. I will handle the rest!
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Andy Schack, Champion

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The thing is that wifi extenders are SO affordable. 

Andy