On my plan, I have three devices my PC, Roku and PS4, on these devices if I use Hulu, CBS Online, and any other service OTHER, than Netflix, the resolution is ok, in fact at times of none action it looks good.. But on Netflix it is always grainy and pixalated and just really really bad..
I have checked the settings I see on Netflix, and I have checked my speed, I have good speeds, but Netflix is just bad..
Has anyone experienced this, as anyone got some ideas.. is there something I am doing wrong or a setting.. I do not get it.. I have it on High Video and just cannot find why it is the only one that looks terrible...
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Posted 2 years ago
Brad, Viasat Employee
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Are you streaming at the resolution your plan calls for? Many of the current plans have resolution limitations and pesky Netflix likes to bump it up by default
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When I use the Netflix speedtests thing it always says I only getting 1.1, and three other speedtest sites reporting I am around 18 Mbps
Steve Frederick-VS1/Beam314, Champion
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Steve Frederick-VS1/Beam314, Champion
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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I just after 22.5 hours received a response to my Email to Viasat Listens.. I based on this thread I posted every single detail I could with the help from you all..
I was ((NOT)) Shocked for them to blame Netflix for the issue.. Straight up, this is Netflix's issue, I would contact the Netflix troubleshooting system for assistance..
OH, this was the best part,, I loved this one.. Here is a handy link on how to save data when streaming.. AKA turn your resolution down.. Wow,,
Now maybe I am being to hard on them, but do not think so,, I pretty much feel this was a canned response that the agent spent a total of a minute skimming the message and copied and pasted a response..
Now,, Now I feel rightfully justified to be upset at that assistance I received, just because I feel brushed off.. Shooo Fly Shoo
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"When I use the Netflix speedtests thing it always says I only getting 1.1, and three other speedtest sites reporting I am around 18 Mbps"
That wasn't a good answer from Viasat. If you are getting 18mbs, which means you are not being affected by congestions much, then your streaming rate should be higher than the Silver Plan, which we have found to be about 1.5mbs. There must be some sort of misunderstanding here.
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If anyone has suggestions to add to the email, I am completely open, I feel like I am providing everythink, but willing to do more.. I just want it fixed..
VeteranSatUser, Champion
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If it isn't fixed, dump the Gold plan and buy the lowest plan you can. No sense paying for more it is doesn't work.
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VeteranSatUser, Champion
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Something is off with the video resolution downgrader for your account. As stated. Fast.com should be giving you 3Mbps. Until you see that, can't really test Netflix right.
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VeteranSatUser, Champion
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No it was not Brad, and I really am not trying to be ugly, but this person clearly did not take time to actually to read my Email nor this thread, they did reference this thread, I do wish Brad would, at least I would feel we would take time to try to understand that I am only getting 1.1 for them and way better for everything else.. .
VeteranSatUser, Champion
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So this evening, now using Chrome, i went to DTV and now you only use adobe flash player and i checked fast.com 3.1 and streamed an old Curb your Enthusiasm episode without issue.
So if my speeds are only 3.1 down and i can stream at 480, i guess i am getting what i am paying for; point being it is the results that matter so i am going to be less concerned about speeds and more concerned about results. It would be nice to be 720 or 1080, but i would never pay for that, have to be a major price drop.
All other things with Chrome, you tube etc are working well.
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Brad, Viasat Employee
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Front office, does not always know what's happening in back office...as such, CSRs read scripts. One user at another forum has indicated Video saver switch was not operational, and tech/CSR support had to switch it for him. So, this suggests a SNAFU, or an user issue.
I asked if your IP address had changed, but no response I'm aware of. I don't know how the interface between Netflix and Viasat is setup. Logically, I would suspect your SB2-Modem's MAC address is used at Viasat's land-based equipment to "inform" their Cisco traffic control equipment to set your speed, as based upon IP address.
If you have a SB2 Modem (NO WIFI) hooked to a router, then power down this equipment, and hook SB2 direct to a desktop computer. Then power up equipment, and try fast.com or Netflix again.
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At least with the old forum that's been disbanded, we did have some Viasat engineers that would passively monitor for problems like this and on rare occasions step outside of their swim lanes.
Not sure how you break through the log jam of tiered support levels and get to someone at the appropriate technical level to address this (or at least get the proper info relayed to them) other than persistence and calling as suggested by Diana below.
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Basically, I am confident that they who indicate they have read this thread, basically has not even passed this to anyone further to address..
So where I thought I was to send my issue to viasatlistens, I have been completely wasting my time..
Sorry,, mad at me if you must, but I feel this is a support fail..
VeteranSatUser, Champion
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Have you tried Netflix on different devices? I am just trying to figure why it won't work for you?
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On the member’s device, the Netflix client runs adaptive streaming algorithms which instantaneously select the best encode to maximize video quality while avoiding playback interruptions due to rebuffers.
Encoding with the best recipe is not a simple problem. For example, assuming a 1 Mbps bandwidth, should we stream H.264/AVC at 480p, 720p or 1080p? With 480p, 1 Mbps will likely not exhibit encoding artifacts such blocking or ringing, but if the member is watching on an HD device, the upsampled video will not be sharp. On the other hand, if we encode at 1080p we send a higher resolution video, but the bitrate may be too low such that most scenes will contain annoying encoding artifacts.
======================
Trivial - Here’s why you’re not always getting Netflix in HD or 4K, and how to fix it
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My only suggestion (touched upon above), Ricky, is check to see if you are in fact on the Gold plan and not mistakenly on Bronze plan through your account page - wouldn't be the first time someone switched and wound up getting the wrong plan. Good luck with it Ricky and hopefully the focus can be maintained with the new conversation, but I doubt it ;)
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Not all video sources are identifiable and some video sources may stream at a higher quality.
VeteranSatUser, Champion
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Like I said, does it work the same on different devices? Did you confirm Gold is your plan? Have you played around with your Netflix settings.
The people at Viasat corporate (Brad, Diana, etc.) are very good at customer service and will do what they can for you. They are not the technical arm, but know who to work with to get you the help you need.
Let me ask again, have you run Fast.com at different times of the day? Do you always get low results (i.e. around 1 Mbps).
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As I tried to answer, but did poorly, Netflix is bad on PC, PS4, and Roku, and the others are fine, so across all devices.. and yes, I have played with settings,, some here including yourself has given ideas on settings..
I do appreciate you all,, I am waiting hoping to get a US Tech rep, if I can get one on a Saturday..
And Veteran, I have tried to answer, but it is all over this thread.. I have run Fast.com and the other including Testmynet in the morning, at lunch, in the afternoon, at night and even late night,, there is never a difference..
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Ricky said, "yah,, but I really do not want to use more data,"
I do not understand YAH..I'm curious to know what is video's playback bit-rate speed on VPN. My focus :Netflix PLAYBACK setting
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SB2+ WiFi Bridge Mode (Use one Ethernet Port on SB2+ for this test)
Enable/Disable Bridge on SB2+ WiFi Modem
192.168.100.1 Login
Scroll Down to Advance Settings
Scroll Down to Bridge Settings
If your VS-1 WiFi modem had its firmware upgraded, the above should apply. So equipment is powered down, hook desktop direct to Ethernet Port, Power Up Modem/Desktop, make configuration change. Either IP will change then, when set to Bridge Mode, or a reboot will be required of both devices.
I don't have Netflix, but if these two settings exist, try it with top one on another test, about 1.1Mbps, instead of 1.8Mbps.
VeteranSatUser, Champion
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Diana, Viasat Employee
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Ricky Dean
On Netflix it is not even close... Aka the shows old and new are so bad you can barely see a face, and movement are just streaks across the screen that take time to go away.. and again the other services are good.. so the short answer is no
Ricky Dean