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Hi Deborah, I'm sorry you feel that way. Old Labs is correct. Please send us a copy of the spam phishing email to email@example.com with your account information. We will escalate it. We also have tips on our website. Check out this link as well as the one Old Labs provided. http://help.exede.net/articles/General/Protecting-your-email-from-spam. Thanks"
So, clearly, Exede has known for some time now that there are issues with the email. This is not new, and look, the signs were there and they were either ignored, or overlooked, but Exede chose to go this path and outsource the service to these guys. It was not a good decision, and it will continue. Does Exede care? Because if they did the best news I could hear right now, is that the relationship will be severed with these guys. It is an absolute pain to get after spammers. I think right now I have like at least 50 out of my "authorized 100" domains to block from spamming me, and the list grows weekly and then when I run out of the ability to block new domains then I leave Exede. I will just go back to a competitor of yours and that really will suck, for me, and I guess if Exede cares, then it will suck for them too. My clock is ticking, and I am just sick and tired of try this, try that, routines. I am not going to just go set up another email to use for a period until this gets resolved, and I do not think I will even get notified one way or the other if it gets resolved because Exede just does not do a great job of letting customers know about issues like this until they happen and then they are always in the reactionary mode vs. being proactive and getting ahead of things.
Again, I would seriously consider the relationship with this provider Zimbra, as they are causing you headaches with your customers, your clients. Outsourcing is good when it works, and sucks bad when it doesn't.
Yes, there are some emails that are random SPAM and, don't have an unsubscribe option, those need to be marked as spam so that Zimba learns what is really SPAM.
I was not going to respond here and let this go for now, but the response here just has to be addressed: To Jim16, a "Champion" with 476 Posts and 346 Reply Likes.
""but why even offer a service if it is substandard and not backed by the provider?"
The ISP has to provide a mail service only because some customers can't navigate the internet well enough to provide their own email service. Exede did have Gmail but Gmail discontinued service for a lot of companies. The email client provided by Exede is a free service that you can use or not use."
This response is garbage. You are no doubt a loved customer of anyone doing business with you. I would love to install a driveway for you, and when it starts cracking, weeds growing through, sinking in, you would be like "oh well, that is what happens because of this or that, and my driveway installer is great, thanks for the super job." LOL I especially love this statement: "The ISP has to provide a mail service only because some customers can't navigate the internet well enough to provide their own email service." Wow, you really think this is what it was all about?? haha, good lord. LOL
Then this one: "The email client provided by Exede is a free service that you can use or not use." Yes, that is right every company that outsources just provides products and services for free, because it works that way. haha, LOL
This is exactly why, customers want input from actual Exede people that actually can assist. Comments on here sometimes, just make you wonder. I think you kneejerked that Jim, because you wanted to try to provide some kind of a counter point to all this.
Bottom line, if I was Exede, and I was in charge of initiating Service Level Agreements, this is one agreement that would be getting the very near future AXE! If the outsourcee cannot live up to that SLA, then they need to be bye bye asap. This Syncor, and Zimbra has a history of issues and again, when cutting SLAs I would be running everything from a credit check to a background check, and just some basic internet searches brings up a host of issues. Not reliable, or just kill off the service so that your customers do not have expectations.