I lost all my 10Gs in first few days, bought another 10G and it too disappeared with a day or so, once at the rate of 3G in 3 hours. I bought more. I called and wrote here about it. Everyone blamed my "devices" even though they were all off and for a long time so was my router. One agent gave me 5G free but it disappeared overnight. Finally, after checking and rechecking my devices, I got my service guy out to have a look at my modem. He worked on it for two hours, resetting it, and reinstalling cable connectors. All of a sudden, my usage dropped to less than 3G (including some LNFT) for the last 3 weeks. I'd like a refund of the $195 I paid for all that data lost through the modem, please. You can apply it to my future payments. Thank you.