Need refund for data lost by modem

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  • Problem
  • Updated 2 years ago
  • Acknowledged
I lost all my 10Gs in first few days, bought another 10G and it too disappeared with a day or so, once at the rate of 3G in 3 hours.  I bought more.  I called and wrote here about it.  Everyone blamed my "devices" even though they were all off and for a long time so was my router.  One agent gave me 5G free but it disappeared overnight.  Finally, after checking and rechecking my devices, I got my service guy out to have a look at my modem.  He worked on it for two hours, resetting it, and reinstalling cable connectors.  All of a sudden, my usage dropped to less than 3G (including some LNFT) for the last 3 weeks.   I'd like a refund of the $195 I paid for all that data lost through the modem, please.  You can apply it to my future payments.  Thank you.
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Jere H. Lipps

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Posted 2 years ago

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Exede Lindsey

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Hello Jere, 

Please send us your account and contact info to exedelistens@viasat.com so we can review your account and verify your data consumption based on your daily traffic, as we would like to help and address this problem going forward.   Thank you 
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John James

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Hah, don't hold your breath buddy. I just discovered my account at my remote cabin that hasn't even had power for nearly 2 months has used 87% of my 10 gigs this month, really funny since the Cabin isn't accessible and there LITERALLY is no way to power up the modem or the Dish.
Tech Support said yeah they can see the Modem has been offline and supposedly they are going to look into it.
I SMELL SCAM!!!!!!
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Gwalk900, Champion

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What you smell is a meter that is "out of the loop" due to lack of communication with the modem.
A satellite connection is different than a ground based system it has an added "loop" that consists of Modem>TRIA>Satellite>Gateway
If that loop is broken by any number of things like power or weather related events then "reporting" and "sync" functions are not performed.
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Jere H. Lipps

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Yep.  Mine was out of whack for a month during which I spent $195 on Gs that just vanished.  I didn't use them, but there they were faithfully recorded on the meter that only Exede can see and that told me multiple times it was all my fault and that I was uneducated about data use.  Hell, I started using data in 1984 on bitnet, gopher and later Mosaic, and have overseen these kinds of things ever since.  A post on this was considered a criticism of Exede and was removed because I "didn't ask a question".  So here is one to go with this message:  Exede:  Can you check to see whether your meter failed to accurately report usage due to looping as this Champion reports?  Can you now refund my $195, please?
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Jere H. Lipps

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Is this a scam worth reporting to authorities or just ignorance of their own operations?  Way too many people report these things.  Does that scare you, Exede, so much that you never will rectify what you have done to all these people by refunding the Gs or $$?
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Gwalk900, Champion

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Considering that all data has to go through the Router do you have a counterpoint to Exede's claim of usage for the period?

Consider this: Without data, its just another opinion.

Where can data be used?

By the router itself due to many "features"
By the user's connected equipment both authorized and unauthorized
By the Modem in the form of a high re-transmission failure rate.

Divide and Conquer my friend, Divide and Conquer.
 
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Gwalk900, Champion

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"Way too many people report these things.  Does that scare you, Exede,"

They report the same thing in Hughesnet Community.

Computers are complex devices. Add to that "Networking" through the use of a residential router and mix in a massive change in operating systems, device drivers and novice users and you have complaints just like this.

A single computer has 65,536 com ports. When you open a browser you see the result of port 80 in use. If you use a email client program you use two more, one each for incomming and outgoing.

That leaves over 65,000. Do you KNOW what your ports are doing tonight?

Without data, its just a guess.

ISP's supply data to the Modems LAN port. They DO NOT provide personal IT services.
30% of all computers are compromised with virus's, malware and Adware .... 30%
A higher percentage now run Win10 and it shares "telemetry" like mad ... that is upload. MS then sells your data to third parties who then target you with selective ads ... that's download.
Many of those same traits have been back-ported to users of Win7, 8 and 8.1 depending on which updates you have installed.

Ms has also changed the way updates are delivered. You can no longer pick and choose. You now get them in "roll-ups".

Nvidia's newest display driver is also collecting and "sharing" user data ... a lot of data.

AVG anti-virus now also collects and shares your data.

If you have a single computer connected directly to the modem it is a simple matter to track usage with reasonable accuracy. If a user chooses to "network" their connection with the use of a router then the issue becomes much more complex.

If a user is going to network AND complain of data theft then they need to ante up and get a router that will prove how much data was used and by whom and when.

Suspicion is just that with nothing to back it up.
  
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Jere H. Lipps

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In November, data was reported to be used at very high rates, like 10G in a couple of days and 5G overnight, even when my router was turned off.  I had service guy over to check modem.  He made some changes, changed connectors, and what do you know, my data use fell drastically.  In the December time period, I used 7Gs and, other than the modem adjustments, nothing changed.
Don't tell me again that I am uneducated about data--that just pisses people off.  Don't repeat the script I have heard several times and don't repeat what your website tells us.  I listened and read all of that.  Tell me Why did an adjustment of the modem and fixing connectors change my data use?  Because the modem was at fault.  Please refund the money I spent in November of $195 for data never used.
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Brad, Viasat Employee

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Jere, please email us at exedelistens@viasat.com we can work with you personally to look into this for you and apply a refund if necessary. The forum is not linked to your account in anyway so emailing will be the best way to get a resolution