Need new modem

  • 1
  • Question
  • Updated 2 years ago
  • Answered
How can I get your new modem so that I can access the internet with my Kindle Fire HDX and the tv? I filled out your form but never heard from you.
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Vicky Eshelman

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Posted 2 years ago

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  • 986 Posts
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You don't need the new modem to do those things.  You can do it with your old modem by adding a router with WiFi.  But, maybe a moderator will catch your post and advise you on availability of the new modems.  Or send an email with your request to

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Diana, Viasat Employee

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Hi Vicky,  I'm sorry if we have not responded.  If you want to connect your other devices, you will need a router with WiFi as Jep mentioned.  Please send your account information to or call Exede Customer Care at 855-493-9333.  We will review your account to determine if a new modem is needed.