Need new modem

  • 1
  • Question
  • Updated 4 years ago
  • Answered
How can I get your new modem so that I can access the internet with my Kindle Fire HDX and the tv? I filled out your form but never heard from you.
Photo of Vicky Eshelman

Vicky Eshelman

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of JEP


  • 987 Posts
  • 718 Reply Likes

You don't need the new modem to do those things.  You can do it with your old modem by adding a router with WiFi.  But, maybe a moderator will catch your post and advise you on availability of the new modems.  Or send an email with your request to

Photo of Diana

Diana, Viasat Employee

  • 2422 Posts
  • 480 Reply Likes
Hi Vicky,  I'm sorry if we have not responded.  If you want to connect your other devices, you will need a router with WiFi as Jep mentioned.  Please send your account information to or call Exede Customer Care at 855-493-9333.  We will review your account to determine if a new modem is needed.