Need install like 3 weeks ago. Thank you.

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  • Updated 2 years ago
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Scheduled an install the Thursday before Christmas. It hasn't happened nor will the local installers return my calls or text messages. I call or text once to twice a day. I'm not angry, just want to gain internet service asap. My zip code is 47165. Please advise how I can gain service the soonest. 
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Rob Cooley

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Posted 2 years ago

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Steve Frederick-VS1/Beam314, Champion

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More than likely, your install is being delayed because the modems are still on back order.
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Brad, Viasat Employee

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Hi Rob

I've removed your personal phone number. This is our customer forum which is very open and not a direct way to reach us (don't want anyone to prank call you or anything)

Steve is correct in that some of our WiFi modems are delayed with a backorder but we are trying to give installations priority when we can. I think this warrants a call to us to get to the bottom of it to see what the delay is. Please call us at 855-463-9333