Need help on setting up to use my own Motorola Router

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  • Updated 8 months ago
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I’m not happy with the Viasat Wi-Fi and I have a nice expensive Motorola from my previous service. I understand you can use your own router but I cannot get this to work. Viasat support is useless. I can get my router connected and connect to its Wi-Fi but it has no internet. I feel like I’m close but must be missing something. Any help would be appreciated.
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Greg Jones

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Posted 8 months ago

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VeteranSatUser, Champion

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You have to put the Viasat modem in bridge mode and connect your router to it then. What version of the modem do you have? The triangle one or the one that stands up?
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Greg Jones

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Triangle. Just installed last month. I tried bridges mode but can try it again. The Motorola is setup with 192.168.0.1
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Diana, Viasat Employee

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Hi Greg, were you able get your router set up?  If not call Customer Care at 855.463.9333.  They can assist you.  
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Bob Lexus

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Is your Motorola strictly a router?

I have never heard of a Motorola router - cable modem/router combo yes.

Is there a coax fitting on the back of the Motorola 'router'?
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Old Labs (VS1-329-L12FZ)

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What model number on the Motorola?

Since you indicate it's from your previous service, is it a combination modem/router device? To work in bridged mode off of the Viasat device it would require having a WAN port not simply LAN ports and most combo cable modem/routers don't have a WAN port.

P.S. Bob Lexus and I are apparently on the same wavelength like two ships passing in the night ;) 

Without a WAN port you may be limited to setting up as an access point (with no bridge mode). General description at:

http://www.tomshardware.com/answers/id-3220058/wiring-cable-modem-router-network-extender-moca.html

but largely depends on what that particular Motorola model will let you get away with config wise.
(Edited)
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Greg Jones

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It is Motorola - Dual-Band AC1900 Router with Cable Modem. With my previous provider I had to use their modem but used the Motorola for my Wi-Fi.
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Old Labs (VS1-329-L12FZ)

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It may work depending on whether the Motorola device allows you to turn off its DHCP server.

Your only possible option would be the access point configuration noted in the link above assuming the Motorola device allows you to disable its DHCP server - worth a shot if so and leave the Viasat device to provide the router functionality (i.e. no bridge mode enabled). You'd also have to configure the Motorola's IP address to be in the range assigned by the Viasat device's DHCP server - I believe it uses 192.68.1.2 and up with 192.68.1.1 being the Viasat routers IP address.

This is why I detest combo devices - the individual components have unpredictable behaviors. My standalone router would function like a simple access point configured like that.

Before investing in a new standalone router give it a shot - sounds like your just trying to overcome the WiFi shortcomings of the Viasat device and that's what the access point configuration would do - you'd effectively only be leveraging the Motorola's WiFi capabilities with that approach if it works ;)
(Edited)
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Greg Jones

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I was able to get it to work but not much improvement. Anyone else have a setup that works better or are you only using the Viasat router?  Thanks for the help.
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Old Labs (VS1-329-L12FZ)

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Short of a standalone router, I've got nuthin'

But, taking a step or two back to your original post since it never really established the rationale, why are you unhappy with the Viasat WiFi? That triangular prism shaped WiFi Gateway was touted as being superior to the older WiFi Modem.

Just curious as to what perceived deficiency we're attempting to address.  
(Edited)
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VeteranSatUser, Champion

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Probably too slow ;)
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Old Labs (VS1-329-L12FZ)

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Maybe - that's why I ask. Is it WiFi related or satellite connection? It helps to know what problem we're attempting to address ;)
(Edited)