Need help!

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  • Problem
  • Updated 4 years ago
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Cannot log into my new migrated email account. Put in the MAC address, typed the numbers in the verification box. Error message "The credentials you provided are incorrect'. "You have two attemps remaining" Also I do not know my account number. Please help!
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Claude Froggatt

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  • frustrated

Posted 4 years ago

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Steve Frederick-VS1/Beam314, Champion

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You can find your account number by logging in to and clicking on Manage My Account.

Send an email to with your mac number and phone number associated with your account and one of the moderators will guide you through this.
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Exede Lindsey

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Hello Claude, currently we are in the mist of some email migrations, due to the transition there may be some log in issues that have occurred. Please feel free to contact our Customer Care at 1-855-463-9333 they would be more than happy to assist with your questions.  Thank you.   

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