need correct info to login

  • 1
  • Question
  • Updated 2 weeks ago
  • Acknowledged
When I try to login, I get the message that the username you gave me, was wrong or unknown. I also do not remember the password - how am I supposed to sign in, and see my bill so I can see what you have charged to my bank account?
Photo of Suek Jordan Blackmore

Suek Jordan Blackmore

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  • angry and frustrated that I have so much trouble getting any information about me account.

Posted 2 weeks ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2737 Posts
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Call customer service and they will help you with that.
Photo of Matt B

Matt B, Viasat Employee

  • 782 Posts
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Suek,

Are you trying to log into account.viasat.com?

You can go here for instructions on how to recover or reset your password.  If that doesn't work, then, as Steve says, you'll need to contact Customer Care at 855-463-9333.