Trouble with printer

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Two questions: I am working with HP person to get my printer working again--why is he not able to access the router from my computer using IP address from router?Also, I'm not pleased with how quickly my internet data plan runs out and then starts running really slow. If I switch to a different internet provider, what will this cost me? Was I contracted for a certain term when I bundled Excede with Direct TV?Please help.Joni Parrent
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jp

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Jim16

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