I terminated my service about a month ago because I moved. At the time I called to schedule the disconnect I was told that I could receive a detailed bill showing what the early termination fee was. 2 weeks after it was disconnected, I chatted online with a rep who assured me that I would receive a detailed bill. I specifically said that I needed it to show the detail of what the termination fee was - that it needed to show how the amount was calculated and that it needed to say it was an early termination fee. He said he would put in a special request and I would get it in a week or so and would have all the details I needed. All I received was the EXACT same bill that I could view online. All it shows is a line item that says something like "24 month contract" and then shows the amount. How can I get the bill/statement that I need? I need this so that I can get reimbursement from the company I work for, who reimbursed me for all of my expenses while I had Viasat service at that address. Any of the representatives that I talk to or chat online with are totally uninformed!