Need a Detailed Bill

  • 1
  • Problem
  • Updated 8 months ago
  • In Progress
I terminated my service about a month ago because I moved.  At the time I called to schedule the disconnect I was told that I could receive a detailed bill showing what the early termination fee was.  2 weeks after it was disconnected, I chatted online with a rep who assured me that I would receive a detailed bill.  I specifically said that I needed it to show the detail of what the termination fee was - that it needed to show how the amount was calculated and that it needed to say it was an early termination fee.  He said he would put in a special request and I would get it in a week or so and would have all the details I needed.  All I received was the EXACT same bill that I could view online.  All it shows is a line item that says something like "24 month contract" and then shows the amount.  How can I get the bill/statement that I need?  I need this so that I can get reimbursement from the company I work for, who reimbursed me for all of my expenses while I had Viasat service at that address.  Any of the representatives that I talk to or chat online with are totally uninformed!
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jane

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Posted 8 months ago

  • 1
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Brad, Viasat Employee

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Hi Jane

That's how our bill labels it. We're unable to change it. Any charge that shows after 24 month agreement is a cancellation fee.
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jane

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Brad, the rep confirmed it was received.  He didn't give any indication that there was an issue with what I returned.  I returned the the modem and the Tria (? dish thingy)
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Brad, Viasat Employee

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email us and we'll check as well
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Pippa Petrucci

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After 24 months, that's 2 years, you can stop, cancel service and there should not be any fees for doing so. It's not early termination , there is not supposed be a cancellation fee the 2 yr. is over unless you sign on with a renewed contract, you owe nothing else.
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ExSatUser

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Correct. But in this situation OP canceled early and expected an itemized bill to be reimbursed by her employer.
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Homeskillet

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What a shocker, someone moved and didn't want to take their service with them.