Nearing 1 year of service

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  • Updated 3 weeks ago
At first with gaming online, we quickly understood that "split second" gaming was out of the question. No big deal. I am happy with my service (gaming, telephone, browsing, and roku). Viasat is both dependable and reliable. Any prospective customer should research satellite internet to make sure it is right for them. Subsequently, I believe that might alleviate most of the forum negativity. GET THE EASY CARE PLAN! For $10 a month it is certainly worth it. You never know when things might happen. 

EXAMPLES:
I had a roommate drunkenly knock my dish out of line cause I wouldn't give them the Wi-Fi password.

I got an eviction notice for my dog doing $35 in property damage and barking at neighbors.

IF I DID NOT HAVE EASY CARE, it would have been $95 for each instance and quite possibly a $200 fee for installing at the new residence. A really neat service Viasat offers is the hibernation plan. During my relocation I simply didn't go from A to B. There were about three months of being between places. During this time I merely paid for equipment fees and easy care. A modest $20 or so. Upon establishing residence, all it took was a 20 minute phone call to schedule a technician and I was back online in a few days. Only catch was renewing the two year contract. Again, no big deal I am a satisfied customer.

On a side note: Does anyone know why we cannot factory reset the Gateway or triangle anymore? Is it Wi-Fi demons?
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James

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  • High on the marijuana pot leaf

Posted 1 month ago

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Stephen Rice, Champion

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What plan are you on and how much priority data have you used for your current billing cycle?
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James

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IDK & IDK. Are you automated? I browsed the forum and you ask that A LOT. I will have you know A.I. is the sworn enemy of my people. It is our prime directive to seek out and neutralize artificial intelligence.
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Brad, Viasat Employee

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Stephen will pass the Turing test if you ask him about Deloreans or Cajun recipes. About 80% of the time regarding data Stephen is correct in asking that because strong chance the person is over data limitations
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ExSatUser

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I dont believe Easycare covers dish relocation anymore. And if you do the math you will pay more for Easycare over the life of the contract than what you would in service calls. Viasat thanks you!
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Homeskillet

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How is a hibernation plan a good deal? You are paying something for nothing and it doesn't keep you grandfathered in. I always wonder where the people that over the top praise Viasat come from. I think they must have lived their life on over congested dial-up or they are just trolls.
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ExSatUser

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Agreed. You still pay lease fees and they wont hold the plan. SiriusXM has a hibernation plan. No fees up to five months and they hold your plan. If it worked that way, I would say okay.
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Brad, Viasat Employee

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the alternatives is to pay the full months it's not in use which is well above the $20 or so on vacation or a termination fee if cancelling 
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Robin

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that great to hear you have had good service. Im closing on 2 months now and have been very impressed.  The biggest negative, not about the service, but this forum  has been the few trolls in this forum who seem to live here, many whom do not use Viasat and who will take every opportunity to slam ViaSat going to great lengths to explain why you are not enjoying ViaSat.  I have learned how to block them so its been a much more pleasant experience.
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GabeU, Champion

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Slamming ViaSat and expressing one's experience with it are two entirely different things.  And those people you're currently mocking have a LOT more experience with ViaSat than you.  

And who's the troll, Robin?  You're the one going around and calling those who haven't had a good experience with ViaSat "whinners".  

Block that.  
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Dances with Woofs

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Care to share how to block? A lot of us could use that and reciprocate. 
(Edited)
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GabeU, Champion

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Something tells me you won't get an answer.  As we all know, GetSat itself doesn't have a blocking feature.  
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Admiral Korbohuta

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Robin is the troll since he/she seems to be full of BS. The person seems incapable of posting a screenshot of their speeds with an accurate ping time that reflects being on a satellite connection. Now he/she says they know how to block users on this forum. More BS. Robin is fake.
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Brad, Viasat Employee

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there isn't.
(Edited)
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Homeskillet

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Anyone else notice how Robin lives on while continuing to insult people? At the same time the mods claim to be unbiased. If Robin was anti-Viasat they would have been vaporized after a couple posts.
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Dances with Woofs

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As opposed to, oh, let's say:

How is a hibernation plan a good deal? You are paying something for nothing and it doesn't keep you grandfathered in. I always wonder where the people that over the top praise Viasat come from. I think they must have lived their life on over congested dial-up or they are just trolls.

It cuts both ways... the original poster didn't deserve that either.  
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Homeskillet

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Seriously, you don't think people who over the top praise Viasat aren't doing it to thumb their nose at those that don't live in the area of a magic beam? If they were an educated customer and just wanting to spread the kind word about a great service they would list an exact location where they are at as we all know it is about location, location, location with wireless types of internet and cell service. Most of the braggarts on here do not pin point where they are at.
(Edited)
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Homeskillet

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On the other hand those that have poor service and a general bad experience have a habit of naming exactly where they are at. That is how I know the I-95 corridor in Central Va is notoriously bad. In here and on other forums people have posted from Chilesburgh, Montpelier, Stafford, Beaverdam, Partlow, etc about horrible service. I am in the Ladysmith area. Also people in Ohio in here with bad service have named the towns they are in or near. I don't remember those as they don't ring a bell with me as I do not live or travel in Ohio.
(Edited)
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Dances with Woofs

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Seriously, no I don't think so - no more so than I find your's and other's knee jerk  criticism of those who have good experiences as homers, shills, trolls, etc. I'm in Stafford and have  had a reasonable experience - most of my neighbors have had a similar experience and still do. Once again you speak of your experience of a year ago. I don't dismiss your experiences automatically.

Please take a look in the mirror - you are no better than Robin when it comes down to it and will take any opportunity you can find to dismiss opinions not critical of Viasat. You thumb your nose at them - as I said it cuts both ways.
 
You're the one who took what could have been a reasoned discussion about the benefits (or lack thereof) of the hibernation plan and EasyCare and made it personal giving Robin his opportunity to troll you. 

Instead you could have factually challenged the OP's inaccuracies:

EasyCare doesn't cover relocation to a different address and hibernation's only benefit has been noted by Brad - avoiding cancel fees while saving a few $$$ each month. Moving to a new location will result in a new plan that's currently offered - the original poster has had service for a year - chances are he had an unlimited plan to begin. Moving to a new location has typically been a free install in the past with a new two year commit.
(Edited)
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ExSatUser

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I would rather have a discussion on is Easycare really worth it or not. Hibernation too.

There is positives and negatives to both. Personally, I think there are more negatives to them than positives over the benefits, but that is my opinion. I think what can be agreed on is both plans benefit Viasat more, as they wouldn't be offering them if they lost money on them.

Easycare? Basically a way to pay service calls in installments, if you even have service calls. Otherwise, you are throwing money away.

Hibernation? Saves the customer sone money yes, but Viasat is still getting their cut, just not as much. Sort of paying say x% of a car lease, but you cant drive the car then.

To each his own. It is a persons money, not mine. Spend it how you want!
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Dances with Woofs

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Same here but unfortunately we can't really have that conversation when things turn into a pissing match and it gets drowned out by the white noise.
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Homeskillet

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Easy Care is in the same class as an extended warranty, they would not be offered if they did not generate a profit for the company selling them. Viasat isn't selling something that will lower their profits. Those Car Shield auto extended warranty ads are blaring all over the broadcast TV in my area. I think they run neck and neck with Viasat for most numerous. If beam 329 is no longer congested they are trying hard here to load it back up.
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Dances with Woofs

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Actually, the beam 329 area in my area is now being sold the Viasat-2 unlimited plans and are actually on Viasat-2 - those same neighbors I mentioned above have the Viasat-2 modem and the dish is clearly pointed towards that bird. They're actually quite impressed - at least for now.  I keep meaning to go over and check it out personally. But they assure me it's still usable even when going over their meager data threshold Trust me they made fully informed decisions but they are happy their kids have at least a fighting chance in keeping up their school requirements and have made that their priority not games, streaming, etc.
(Edited)
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Homeskillet

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How do you know if it is a Viasat 2 offering? Do you have the same offerings as zip code 22501 and the surrounding areas? Mine when I had it was Viasat 1 I believe as it was a black modem.
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Dances with Woofs

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As I said, white modem and the dishes are pointed in the direction of columbia not the Galapagos - due south vs southwest. They are also at an elevation of just under 45 degrees as opposed to 31 degrees making it much easier for them to have q clear line of sight over the trees.
(Edited)
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Homeskillet

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I meant if you were looking into new service, I understand about the modem color difference.
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Dances with Woofs

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You have to ask Viasat and get them to commit. The only way to verify is on install. If I were to go with one, I'd verify both the modem and to install where the dish is going to be pointed when installed - if not what I expected, well... bye. But those plans are what were offered to my neighbors (all unlimited 12 Mbps)

Circumstances change - even the original poster was singing a much different tune 10 months ago - apparently being "High on the marijuana pot leaf" makes a big diff in perceptions also ;)

https://community.viasat.com/viasat/topics/shouldnt-you-prorate-for-horrible-service
(Edited)
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Homeskillet

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I thought an in the know person could tell by what is offered in an area what satellite it was on.

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Dances with Woofs

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That would be a dealer in your area.

https://www.exede.com/locate-a-dealer

Spot beams have specific coverage areas - the line has to be drawn somewhere and unlike Viasat-1 we don't know the Viasat-2 spot beam coverage areas.
(Edited)
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ExSatUser

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Viasat-2 beams are a mystery wrapped in a riddle covered by an enigma.

I would have stayed with Viasat if I could have moved to a Viasat-2 high density spot beam. I am sure I would have been happy with it too. But the satellite antennas had different ideas, and the ability to get "unlimited" 50 Mbps as was originally planned went up in smoke.
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Homeskillet

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Nothing more than "up to 12 Mbps" is offered currently in my area. I thought that meant Viasat 1.
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ExSatUser

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Being that Viasat-2 was to offer a MINIMUM "up to" speed of 25Mbps, I can understand why you are thinking that.
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Dances with Woofs

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Those 12 Mbps unlimited plans were the options my neighbors had - for them they are definitely Viasat-2. Higher speeds appear to be reserved for the more lucrative business plans in my area.
(Edited)
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Homeskillet

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I figured most of Stafford would be hardwired high speed as it is only 10 miles from Quantico & right on I-95. I guess not, Virginia is a strange place when it come to infrastructure. We sure have a lot of cops all over the place though.
(Edited)
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ExSatUser

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And I cant legally use my radar detector!
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Dances with Woofs

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However in Stafford, it is legal for a man to beat his wife on the courthouse steps so long as it is before 8:00 pm.

http://www.weirdfacts.com/en/weird-state-laws/65-weird-virginia.html
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Homeskillet

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I didn't think cops used radar any more, I thought it was a laser device. Whatever it is they are thick as flies at the trash dump in the summer, manning speed traps along I-95 and I-295 as long as the weather is decent. On a foul weather day they are nowhere to be seen. They don't "protect & serve" here, they are just revenue agents writing traffic citations up the wazoo.
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ExSatUser

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Radar and laser is used. They cant strictly use laser because you must be stationary for laser to work. So when they are travelling on the road and if you zip by them too fast, they would need to hit you with x, k, or ka band to determine your speed.
(Edited)
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Homeskillet

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All the speed traps here the cops are sitting in gaps in the wooded medians, they are not moving. In many sections of I-95 and I-295 there is one every half mile. As far as the Virginia State Police is concerned you rarely see them moving. They are either parked with a speed gun out the window or have someone pulled over writing them a ticket.
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ExSatUser

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The speed gun when stationary is laser.
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Ron D Stricklin

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You are literally praising someone for praising viasat while slamming that people can be disgruntled by viasat service. SMH.
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Robin

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Hi James.  Write down the list of responders to your post.....these are the trolls that dominate this forum and that you should ignore.  One little hint of positivity towards ViaSat and they stream out of the cracks like roaches in a horror movie. 
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bubs

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You're on the list of people to ignore, far more than they are.  One little hint of negativity towards ViaSat and you were namecalling, and your other shennanigans.

True statements are not bashing.  People can post their negative experiences the same as you can post your positive ones (if you even have service).  If you do have service, you live in an area that is apparently one of the least congested.  Not everyone does.   Not everyone receives their plan speeds.  I haven't seen "good" satellite in almost 10  years (good as in no primetime slowdown or other occasional issue).  That's a fact, and you can't dictate to others what facts they can share.
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ExSatUser

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20+ years of under 1.5Mbps primetime priority speeds. But what do I know. I only had satellite internet since its inception in the mid 90's.
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bubs

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I only had it about a decade, but have been around it often since '96. Used it yesterday. I was lucky to see 0.2 when I left. But us whinners are just trolls since we don't know anything about how the service works.
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ExSatUser

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Yea. When Viasat unilaterally changed how the Freedom plan worked, I had enough. 200kbps every evening on priority data.

Are there people satisfied with Viasat? There are. But show me a person that has said, sure wish I still had Viasat after getting rid of it.
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Dances with Woofs

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But show me a person that has said, sure wish I still had Viasat after getting rid of it.
Try the Hughesnet Support Community ;)

There are a few and Ron Frank may be trending that way soon...

https://community.hughesnet.com/t5/Tech-Support/Going-on-90-days-NOT-happy-with-data-quot-usage-quot/m-p/114996
(Edited)
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Admiral Korbohuta

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Robin, what plan are you on and how much priority data have you used for your current billing cycle?
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GabeU, Champion

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Actually, Robin, most of us have no problem with people praising their ViaSat service.  Lots of people have good service from them, just like James.  What we DO have a problem with is someone who obsessively praises them, and I do mean obsessively, while at the same time mocking and belittling anyone who says they are having an issue with ViaSat.  

You reap what you sow, and you have very much  earned the replies you're getting.  You can't demean people over and over and not earn the reputation you have. 
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Homeskillet

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A troll is a person that over the top brags about Viasat and then won't share their exact location so others around them would know they possibly could be in a good area for satellite service. You are doing nothing except annoying the less fortunate that are stuck with poor service.
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James

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What‘s with your greenish multiple swastika avatar, bro? ;)
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Homeskillet

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I didn't pick the avatar and they don't look like swastikas to me.
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bubs

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No they don't. James, what's with the snowflake looking avatar?
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James

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Believe me, 2 months after signing up i was calling for violence toward viasat and their property. Threatening to fix my banking to Viasats loss. However, i did not understand at the time, all that went into satellite internet. If you know how it works, what you might expect, and what exactly you're being offered, than you will most likely be satisfied. Hell i can get fiber optic here for $30 dollars cheaper. You know what though? I would rather some owl hoot psycho pervert in Carlsbad, California know how sociopathic and perverted I am, than 4-9 people that live in the same small town. Viasat works when you make it work for ya! 
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Homeskillet

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Now you sound off your rocker, you are paying more for Viasat than you could get fiber optic for? Viasat doesn't work for everyone no matter how hard they try. It is all about location. I had minimal needs just wanting something as good as DSL of 25 years ago. I don't play video games or stream video. I can get by on 15 GB of priority data. A half dozen years and a half dozen service calls and it was usually either down or running under 1 Mbps.
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ExSatUser

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Sounds like it is the weekend!

BUT. It is Halloween Eve. Tomorrow is All Hallows Eve, and Friday is All Saints Day. So yea!
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Homeskillet

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Strange we have people picking Viasat over standard cable and fiber optic yet I would have traded mine for 25 year old DSL. I once was considering getting dial up as a back up. I suppose if you were in an area where you were the only Viasat customer within a 25 mile radius you could have blazing fast service. I don't know.
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ExSatUser

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Still high latency and throttled video resolution no matter where you live.