Nearing 1 year of service

  • 1
  • Praise
  • Updated 4 months ago
At first with gaming online, we quickly understood that "split second" gaming was out of the question. No big deal. I am happy with my service (gaming, telephone, browsing, and roku). Viasat is both dependable and reliable. Any prospective customer should research satellite internet to make sure it is right for them. Subsequently, I believe that might alleviate most of the forum negativity. GET THE EASY CARE PLAN! For $10 a month it is certainly worth it. You never know when things might happen. 

EXAMPLES:
I had a roommate drunkenly knock my dish out of line cause I wouldn't give them the Wi-Fi password.

I got an eviction notice for my dog doing $35 in property damage and barking at neighbors.

IF I DID NOT HAVE EASY CARE, it would have been $95 for each instance and quite possibly a $200 fee for installing at the new residence. A really neat service Viasat offers is the hibernation plan. During my relocation I simply didn't go from A to B. There were about three months of being between places. During this time I merely paid for equipment fees and easy care. A modest $20 or so. Upon establishing residence, all it took was a 20 minute phone call to schedule a technician and I was back online in a few days. Only catch was renewing the two year contract. Again, no big deal I am a satisfied customer.

On a side note: Does anyone know why we cannot factory reset the Gateway or triangle anymore? Is it Wi-Fi demons?
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James

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  • High on the marijuana pot leaf

Posted 4 months ago

  • 1
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Stephen Rice, Champion

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What plan are you on and how much priority data have you used for your current billing cycle?
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James

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IDK & IDK. Are you automated? I browsed the forum and you ask that A LOT. I will have you know A.I. is the sworn enemy of my people. It is our prime directive to seek out and neutralize artificial intelligence.
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Brad, Viasat Employee

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Stephen will pass the Turing test if you ask him about Deloreans or Cajun recipes. About 80% of the time regarding data Stephen is correct in asking that because strong chance the person is over data limitations
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ExSatUser

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I dont believe Easycare covers dish relocation anymore. And if you do the math you will pay more for Easycare over the life of the contract than what you would in service calls. Viasat thanks you!
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Homeskillet

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How is a hibernation plan a good deal? You are paying something for nothing and it doesn't keep you grandfathered in. I always wonder where the people that over the top praise Viasat come from. I think they must have lived their life on over congested dial-up or they are just trolls.
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ExSatUser

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Agreed. You still pay lease fees and they wont hold the plan. SiriusXM has a hibernation plan. No fees up to five months and they hold your plan. If it worked that way, I would say okay.
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Brad, Viasat Employee

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the alternatives is to pay the full months it's not in use which is well above the $20 or so on vacation or a termination fee if cancelling 
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Homeskillet

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A troll is a person that over the top brags about Viasat and then won't share their exact location so others around them would know they possibly could be in a good area for satellite service. You are doing nothing except annoying the less fortunate that are stuck with poor service.
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James

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What‘s with your greenish multiple swastika avatar, bro? ;)
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Homeskillet

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I didn't pick the avatar and they don't look like swastikas to me.
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bubs

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No they don't. James, what's with the snowflake looking avatar?
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James

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Believe me, 2 months after signing up i was calling for violence toward viasat and their property. Threatening to fix my banking to Viasats loss. However, i did not understand at the time, all that went into satellite internet. If you know how it works, what you might expect, and what exactly you're being offered, than you will most likely be satisfied. Hell i can get fiber optic here for $30 dollars cheaper. You know what though? I would rather some owl hoot psycho pervert in Carlsbad, California know how sociopathic and perverted I am, than 4-9 people that live in the same small town. Viasat works when you make it work for ya! 
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Homeskillet

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Now you sound off your rocker, you are paying more for Viasat than you could get fiber optic for? Viasat doesn't work for everyone no matter how hard they try. It is all about location. I had minimal needs just wanting something as good as DSL of 25 years ago. I don't play video games or stream video. I can get by on 15 GB of priority data. A half dozen years and a half dozen service calls and it was usually either down or running under 1 Mbps.
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ExSatUser

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Sounds like it is the weekend!

BUT. It is Halloween Eve. Tomorrow is All Hallows Eve, and Friday is All Saints Day. So yea!
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Homeskillet

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Strange we have people picking Viasat over standard cable and fiber optic yet I would have traded mine for 25 year old DSL. I once was considering getting dial up as a back up. I suppose if you were in an area where you were the only Viasat customer within a 25 mile radius you could have blazing fast service. I don't know.
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ExSatUser

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Still high latency and throttled video resolution no matter where you live.