Nearing 1 year of service

  • 1
  • Praise
  • Updated 3 weeks ago
At first with gaming online, we quickly understood that "split second" gaming was out of the question. No big deal. I am happy with my service (gaming, telephone, browsing, and roku). Viasat is both dependable and reliable. Any prospective customer should research satellite internet to make sure it is right for them. Subsequently, I believe that might alleviate most of the forum negativity. GET THE EASY CARE PLAN! For $10 a month it is certainly worth it. You never know when things might happen. 

EXAMPLES:
I had a roommate drunkenly knock my dish out of line cause I wouldn't give them the Wi-Fi password.

I got an eviction notice for my dog doing $35 in property damage and barking at neighbors.

IF I DID NOT HAVE EASY CARE, it would have been $95 for each instance and quite possibly a $200 fee for installing at the new residence. A really neat service Viasat offers is the hibernation plan. During my relocation I simply didn't go from A to B. There were about three months of being between places. During this time I merely paid for equipment fees and easy care. A modest $20 or so. Upon establishing residence, all it took was a 20 minute phone call to schedule a technician and I was back online in a few days. Only catch was renewing the two year contract. Again, no big deal I am a satisfied customer.

On a side note: Does anyone know why we cannot factory reset the Gateway or triangle anymore? Is it Wi-Fi demons?
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James

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  • High on the marijuana pot leaf

Posted 1 month ago

  • 1
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Stephen Rice, Champion

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What plan are you on and how much priority data have you used for your current billing cycle?
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James

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IDK & IDK. Are you automated? I browsed the forum and you ask that A LOT. I will have you know A.I. is the sworn enemy of my people. It is our prime directive to seek out and neutralize artificial intelligence.
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Brad, Viasat Employee

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Stephen will pass the Turing test if you ask him about Deloreans or Cajun recipes. About 80% of the time regarding data Stephen is correct in asking that because strong chance the person is over data limitations
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ExSatUser

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I dont believe Easycare covers dish relocation anymore. And if you do the math you will pay more for Easycare over the life of the contract than what you would in service calls. Viasat thanks you!
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Homeskillet

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How is a hibernation plan a good deal? You are paying something for nothing and it doesn't keep you grandfathered in. I always wonder where the people that over the top praise Viasat come from. I think they must have lived their life on over congested dial-up or they are just trolls.
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ExSatUser

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Agreed. You still pay lease fees and they wont hold the plan. SiriusXM has a hibernation plan. No fees up to five months and they hold your plan. If it worked that way, I would say okay.
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Brad, Viasat Employee

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the alternatives is to pay the full months it's not in use which is well above the $20 or so on vacation or a termination fee if cancelling 
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Robin

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that great to hear you have had good service. Im closing on 2 months now and have been very impressed.  The biggest negative, not about the service, but this forum  has been the few trolls in this forum who seem to live here, many whom do not use Viasat and who will take every opportunity to slam ViaSat going to great lengths to explain why you are not enjoying ViaSat.  I have learned how to block them so its been a much more pleasant experience.
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Homeskillet

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I didn't think cops used radar any more, I thought it was a laser device. Whatever it is they are thick as flies at the trash dump in the summer, manning speed traps along I-95 and I-295 as long as the weather is decent. On a foul weather day they are nowhere to be seen. They don't "protect & serve" here, they are just revenue agents writing traffic citations up the wazoo.
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ExSatUser

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Radar and laser is used. They cant strictly use laser because you must be stationary for laser to work. So when they are travelling on the road and if you zip by them too fast, they would need to hit you with x, k, or ka band to determine your speed.
(Edited)
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Homeskillet

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All the speed traps here the cops are sitting in gaps in the wooded medians, they are not moving. In many sections of I-95 and I-295 there is one every half mile. As far as the Virginia State Police is concerned you rarely see them moving. They are either parked with a speed gun out the window or have someone pulled over writing them a ticket.
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ExSatUser

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The speed gun when stationary is laser.
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Ron D Stricklin

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You are literally praising someone for praising viasat while slamming that people can be disgruntled by viasat service. SMH.
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Robin

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Hi James.  Write down the list of responders to your post.....these are the trolls that dominate this forum and that you should ignore.  One little hint of positivity towards ViaSat and they stream out of the cracks like roaches in a horror movie. 
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bubs

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I only had it about a decade, but have been around it often since '96. Used it yesterday. I was lucky to see 0.2 when I left. But us whinners are just trolls since we don't know anything about how the service works.
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ExSatUser

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Yea. When Viasat unilaterally changed how the Freedom plan worked, I had enough. 200kbps every evening on priority data.

Are there people satisfied with Viasat? There are. But show me a person that has said, sure wish I still had Viasat after getting rid of it.
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Dances with Woofs

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But show me a person that has said, sure wish I still had Viasat after getting rid of it.
Try the Hughesnet Support Community ;)

There are a few and Ron Frank may be trending that way soon...

https://community.hughesnet.com/t5/Tech-Support/Going-on-90-days-NOT-happy-with-data-quot-usage-quot/m-p/114996
(Edited)
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Admiral Korbohuta

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Robin, what plan are you on and how much priority data have you used for your current billing cycle?
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GabeU, Champion

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Actually, Robin, most of us have no problem with people praising their ViaSat service.  Lots of people have good service from them, just like James.  What we DO have a problem with is someone who obsessively praises them, and I do mean obsessively, while at the same time mocking and belittling anyone who says they are having an issue with ViaSat.  

You reap what you sow, and you have very much  earned the replies you're getting.  You can't demean people over and over and not earn the reputation you have. 
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Homeskillet

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A troll is a person that over the top brags about Viasat and then won't share their exact location so others around them would know they possibly could be in a good area for satellite service. You are doing nothing except annoying the less fortunate that are stuck with poor service.
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James

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What‘s with your greenish multiple swastika avatar, bro? ;)
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Homeskillet

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I didn't pick the avatar and they don't look like swastikas to me.
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bubs

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No they don't. James, what's with the snowflake looking avatar?
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James

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Believe me, 2 months after signing up i was calling for violence toward viasat and their property. Threatening to fix my banking to Viasats loss. However, i did not understand at the time, all that went into satellite internet. If you know how it works, what you might expect, and what exactly you're being offered, than you will most likely be satisfied. Hell i can get fiber optic here for $30 dollars cheaper. You know what though? I would rather some owl hoot psycho pervert in Carlsbad, California know how sociopathic and perverted I am, than 4-9 people that live in the same small town. Viasat works when you make it work for ya! 
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Homeskillet

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Now you sound off your rocker, you are paying more for Viasat than you could get fiber optic for? Viasat doesn't work for everyone no matter how hard they try. It is all about location. I had minimal needs just wanting something as good as DSL of 25 years ago. I don't play video games or stream video. I can get by on 15 GB of priority data. A half dozen years and a half dozen service calls and it was usually either down or running under 1 Mbps.
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ExSatUser

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Sounds like it is the weekend!

BUT. It is Halloween Eve. Tomorrow is All Hallows Eve, and Friday is All Saints Day. So yea!
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Homeskillet

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Strange we have people picking Viasat over standard cable and fiber optic yet I would have traded mine for 25 year old DSL. I once was considering getting dial up as a back up. I suppose if you were in an area where you were the only Viasat customer within a 25 mile radius you could have blazing fast service. I don't know.
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ExSatUser

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Still high latency and throttled video resolution no matter where you live.