myexede site is it/isn't hosted on servers in datacenter?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Is the myexede site hosted on a server in a datacenter? Reason for my question is I called in this morning to have the 5 free gigs of data added to my account then the lady asked why I was needing to add it so close from my reset date. Then she asked about high useage "I will not get into that here" then I told her about the LNFZ flipping over at different times she told me then that the modem will do that automaticlly when it's clock say's it is midnite-5:00 am. Ok first I have been told for the past 3.5 years that the exede servers do all that and send commands to the modem as to or not to switch over. I told this lady "tech support" that and she told me that all that was a lie the modem has a real time clock inside it and it may be the beam setup was wrong. I then told her that over the last 3.5-4 years I have been with exede that the LNFV times have done that every time DST changed and that after about 1-2 moths it would even out. she could not give me an answer on that.
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes

Posted 4 years ago

  • 1
Photo of ExedeEmerald

ExedeEmerald

  • 204 Posts
  • 44 Reply Likes
Hi thorneo, I would be more then happy to check on your LNFZ time and make sure it is in the correct time zone for you. With the time change we had a few weeks ago it's possible the modem didn't switch with that but it's an easy fix. =) Please send me an email to exedelistens@viasat.com and I can take a look.
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes
@ExedeEmerald Why from what tech support "phone support" says that you don't work for exede so why email you. Exede has a real internal communication problem. Sounds more like the company is fractured into small groups and no leadership is their at all. Every time I have a problem I get told something different every time I call for the same problem. That brings up another time I called in to check on my gateway "to see if it was down" I get told to unplug the modem and all I needed to know was if the gateway was down. Look I am not some dumb a** when it comes to computers I've got 30 years experience in pc repair, rework and building.  I also have 16 years exp with networking " before the recession" I had a home networking business where I installed home networks and home nas servers. I also built custom routers using open source firmwares.  So I know quiet a bit about networking and home routers. From what I have read on http://wildblueworld.com/forum/ Viasat,wildblue and exede has had fractured leadership for quiet sometime. I would very much like all my questions anwsered on this forum and NOT in a private message. I do know their are some information that can not be given over the open forum but their is a lot that can.  And why PM you or email you when most of my questions here could and should be answered here in the open.
Photo of ExedeEmerald

ExedeEmerald

  • 204 Posts
  • 44 Reply Likes
Hi thorneo, I do apologize for any misunderstanding, I can assure you that I do work for ViaSat. We have many locations around the United States and some Customer Service and Tech reps may not know we talk with customers online. The reason for the email is because I need account specific information that has to be discussed over email, anything else that is not account specific I would be happy to discuss on here for the greater good of all users!  
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes
So going back to my main question is the myexede site hosted on a server in a datacenter? I would much like your answer to this because you said you work for Viasat. And no I value all the other answers but yours is the one I want to know..
Photo of ExedeEmerald

ExedeEmerald

  • 204 Posts
  • 44 Reply Likes
thorneo, my.exede.net is hosted on ViaSat servers. (:
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes
@ExedeEmerald Thank you for that info. Man getting information from you guys is like an act of congress. Would be very nice if Viasat would be more forth coming about such info. And also would be nice if instead of farming out customer/tech support you would do it your selves. I also think that exede should have a twitter account just for all the maintenance IE: gateways go down firmware upgrades and so fourth. I still have a dailup account and I can use that to check twitter.

Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3882 Posts
  • 3954 Reply Likes
Just speculating... I suspect that the consumer facing web sites as well as phone support are outsourced as is the case for many corporations these days; which probably explains the discrepancies between phone support answers and those given by Viasat employees here and elsewhere. The employees here give more accurate answers, while reports of what are said over the phone often leave me befuddled. In this specific case I find no evidence of a clock in the modem, a timer maybe but certainly not a clock. Now the Accelenet servers - that's a different case altogether speaking to the infrastructure itself.

As an NRTC subscriber I can most definitely say NRTC outsources their phone support since the last time I called I asked "you don;t work for NRTC do you?" after receiving an nonsensical answer.  The answer was - ummm... no.      
(Edited)
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
Hi thorneo,

As to your original question;
Is the myexede site hosted on a server in a datacenter?
The answer is yes. It's hosted on GoDaddy, on a server and they "Exede" are based out of Englewood, Colorado in the Tech Center south of Denver.

As for the clocks, modems, time zones, and daylight savings time? What ever they do works for me. And if I have a question, I ask my cat, who by the way typed part of this post...

Hope it helps,
Everett
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3882 Posts
  • 3954 Reply Likes
GoDaddy is simply the domain name registrant mapping a friendly name to an ip address. Where the servers are located and who manages them remains open.       

FWIW, my dogs often give better answers than those offered to thorneo by phone support - not referring to the moderators or even members here, just phone support and I'm not convinced they (phone support) are Viasat employees - but such is the nature of 1st level phone support these days.

Both dogs approve this message... ;)

(Edited)
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes
I also think that exede should have a twitter account just for all the maintenance IE: gateways go down firmware upgrades and so fourth. I still have a dailup account and I can use that to check twitter.
(Edited)
Photo of ExedeEmerald

ExedeEmerald

  • 204 Posts
  • 44 Reply Likes
Hi thorneo, We do also monitor Twitter as well, if you tweet @exede we will be able to see it. As for using it to tweet things about updates and outage that is not something we have direct access to. =/
Photo of thorneo

thorneo

  • 90 Posts
  • 33 Reply Likes
Well it should be...

This conversation is no longer open for comments or replies.