MyESVT is switching to EasyChat (updated)

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  • Updated 3 years ago
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For those of you have been using the enhanced account management tool MyESVT, we need to let you know that we’re decommissioning this tool at the end of August (originally was going to be on July 21.) You’ll see many elements of this tool appear in a later version of the MyExede account portal, with a lot of those improvements thanks to the feedback we got from those of you using MyESVT.


So what’s next? Part of the process of testing MyESVT has been to help us build EasyChat, a handy tool for getting instant account information that works within Facebook Messenger. EasyChat can take up a lot of the tasks MyESVT had. With EasyChat, you can now:


•          Get usage alerts

•          See your usage

•          Buy more data

•          Troubleshoot service

•          Restart your modem

•          Pay your bill

•          Get billing notifications

•          Start a live agent chat

•          Reschedule installation times (for new customers)

We understand isn’t an exact replacement for those of you who enjoyed the greater insight into your data with MyESVT. But hang in there —better things are just around the corner!

If you haven’t used EasyChat yet, give it a try on yourbrowser here or on your mobile phone by opening the Facebook Messenger app and searching for ‘EasyChat.’ You’ll just need the phone number associated with your Exede account to get started.


Learn more about EasyChat.


Thanks for your help with MyESVT and look for even better ways of managing your account in the future.

PS: We've also just launched new SMS text options for account updates. Click here to sign up!

Here's what you can do now with SMS text:






 

 

 
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Alex, Viasat Corporate Communications

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Posted 3 years ago

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Michael McDowell

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Why take the old tool down before the new and improved tool is ready for use?
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Jim

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Yes, Brad.  What is the harm in keeping it available until an equal replacement is available?
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Alex, Viasat Corporate Communications

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Official Response
To reply to those who are wondering why we are retiring MyESVT before a true replacement is on board, I asked the engineer behind all this and she told me it has to do with a change in the software platforms we use to manage and measure data. Given the complexity of the switch, she said we couldn't support MyESVT during the changeover. However, the new software should be in place later this year, and it'll be incorporated into the MyExede portal so you'll get all of your account information in one place. I've been part of the team working on this new MyExede Tools project and I can tell you it looks very cool — with easy-to-understand charts and graphs to help you see where data is going and when. 
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Michael McDowell

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Thank you! Was that so hard?
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Bev, Champion

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Excellent. Can I safely assume this new tool will be available to both business and residential customers? 
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Alex, Viasat Corporate Communications

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I don't know the answer to that one, Bev, but I'll find out. I know Business is a lot more complicated due to the metered billing, which is why the older tools wouldn't work with it.
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Bev, Champion

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I figure it may be later in coming because of how excess usage works for us. 

For those that don't know, one Business plan has a free zone, all others do not. We are never slowed when we go over our purchased allotment but, we are automatically billed for each additional GB, or fraction thereof we use. The billing system has to look at our usage and, see if additional charges apply every cycle, unlike residential where the charge remains the same unless buy more is optionally selected by the customer. For us, it has to automatically give us the equivalent of buy more, but without our input to do so.

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