MyESVT is switching to EasyChat

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This conversation has been merged. Please reference the main conversation: MyESVT is switching to EasyChat (updated)

Why is Exede wanting to do away with MyEsvt site?  Too much value for the money?  I tried the EasyChat page and it is terrible.  Every time you try to check on your usage or service the old stuff is still on the page and trying to figure out how to update your info is very confusing.  Don't know if what you are looking is the updated or older results.  And what info it gives you is very basic.  I hope for better.
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Whitey

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Posted 2 years ago

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redave

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I do NOT want to be connected to Facebook,   Please!
Bring back MyEsvt please
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Bev, Champion

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EasyChat is not even available to business accounts, neither was eSVT so, for me it's 100% useless. Seems to me Business accounts need access to good usage monitoring tools as well. Perhaps something can be done to give EVERYONE decent usage monitoring tools.
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david, Champion

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A good usage meter should have been ready when (and has been asked for by users since) Exede rolled out, not as something for the future well over four years later. :-(

There not being one is incompetence or not caring of unbelievable proportions.
(Edited)
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xode0000, Champion

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Bev, Champion

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Yep, I know, same basic usage meter you get with residential, how much has been used but nothing else. Businesses NEED to see which program or device is using data - what if an employee is secretly using data for personal use and, not business use? We need to be able to identify that so that we can take appropriate disciplinary action.

Yes we have other tools that can do that, but our ISP should offer that tool to show us what has been recorded by Exede. It would be external verification of improper use of the metered service we have. A very useful thing to have for a business.
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Old Labs (VS1-329-L12FZ)

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Really have to disagree on this one, Bev.

If you've got the original modem, ViaSat doesn't really know who or what is using data behind it other than the single device connected to it.

If you've got the WiFi Modem (since it's theirs) they possibly do know what devices (derived from MAC address) are connecting to it and some might argue that even that represents a privacy violation (that they may have access to router functionality).

If you've got a third-party router, they don't know anything about what devices are connecting through the router.

Despite eSVT claims to know what categories of data are being used and what devices are being used, it's all guess work on their part and is based on metadata and user agent strings that are inexact at best.

Finally from a practical perspective, I'm pretty sure ViaSat doesn't want to become embroiled in employee/employer disputes over a business decision regarding allowed use of a company provided internet access. It's a business responsibility alone.

The same argument could be even applied to residential use also; even family members have some right to privacy and am sure ViaSat doesn't want to be the one to let the cat out of the bag and report that someone was up at 0200 talking to Jake from State Farm, who's wearing khakis and who sounds hideous.

Naturally this doesn't prevent a business owner or home owner from investing in their own router that provides robust traffic monitoring and analysis (along with device specific utilities) which is the only accurate way of determining what's going on.
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Bev, Champion

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I disagree, if someone is going to use my connection, I have the right to know what they are doing on my connection PERIOD. I am responsible if they pirate software or media, I am responsible if they send pornographic, offensive or, illegal content over my connection. I have every right to know exactly what is going through my connection at all time.
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Steve Frederick-VS1/Beam314, Champion

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I have to agree with Old Labs on this one Bev, privacy by the ISP is of prime importance. Each user and each business using n ISP has the responsibility of controlling and monitoring who and how their network I being used. This is very easily done by the use of a good router with traffic monitoring included in it.

For ViaSat to be expected to monitor and retain all the traffic on each of their well over 650,000 subscribers would take an enormous amount of equipment and storage space, as well as violating the privacy of those subscribers, which most of us subscribers value and expect from ViaSat, or any ISP.
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Old Labs (VS1-329-L12FZ)

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I agree that you have that right... I don't agree that you have the right to demand that ViaSat do it for you.

Unfortunately, there will never be an agreement on this issue until there's agreement on the basic premise... does ViaSat have a responsibility to monitor or track your data usage period (other than the amount)?

No, I value my privacy more than that. Does this imply they don't monitor and log some meta data already? Nope, you betcha they do - but it's probably going to take a court order for them to release it to you just as it would for the government agencies to gain access - slippery slope otherwise.  

What ViaSat does have a responsibility to do, IMHO, is to accept verifiable third party monitoring/analysis results when usage discrepancies arise and provide an adequate, acceptable explanation for the difference (been there and done that with no satisfaction granted). It's the inability to dispute the claims that's the real problem and insistence that the ViaSat's usage monitoring is always correct - is more detail going to make it any more correct if it is wrong???
(Edited)
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Bev, Champion

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Since we signed the agreement that specifies we not pirate software or media, not transmit pornography, offensive material, etc, isn't it Viasat's responsibility to make sure none of us are doing any of that?

Privacy and internet connected technology don't go together, even if Viasat didn't watch for contract violation, which they do, someone is watching, cell phones, tablets, computers, they can all be tracked and traced by numerous agencies and companies. You want to use them, you don't have any real privacy. Sure most of what we do online is ignored but, just go download something that is pirated and watch what happens. We are being watched. :)
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James E Besser

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I AGREE WITH BEV
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Old Labs (VS1-329-L12FZ)

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In a word, no - that agreement relieves ViaSat of any responsibility for your actions. However, ViaSat may monitor it to ensure compliance especially if they're looking to terminate your agreement with extreme prejudice.   

It comes down to a simple basic question. Who is responsible for your data usage?

The answer can be found by looking int the mirror... unfortunately taking responsibility for one's own actions seems to be a lost art these days. Protecting your own privacy is yet one more personal responsibility.    
(Edited)
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Old Labs (VS1-329-L12FZ)

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Ironically, forcing people to sign up for a Facebook account to get the new, improved Easy Chat feature is not exactly a good move privacy wise ;)  
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Old Labs (VS1-329-L12FZ)

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" We are being watched. :)

You betcha, but probably not to the extent you may think. With the advent and growing adoption of HTTPS and VPN, it's largely metadata logging not much different than phone call's numbers, time and duration, except from the ISP perspective. In and of itself, that can be pretty damning information (and all the more reason to protect it).
(Edited)
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Bev, Champion

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I am responsible for my data usage, and the data usage of anyone using my connection, whether I know they are using it or not. I assure you that if anyone does anything that violates my contract with Viasat, EVEN IF THEY DO SO WITHOUT MY KNOWLEDGE OR CONSENT, on my connection, I will be held accountable.

Of course I have to keep my connection and LAN secure at all times, even if I am not home to monitor it physically. It's both FCC and Viasat rules, among others that must be obeyed and respected. I have to be able to be sure anyone using my connection abides by the rules and, the contract I signed.

My granddaughter using FB on her phone here, no big deal, that is noted and ignored. My stepson logging in to Prirate Bay - not ignored, that is a red flag and, were he to pirate a movie here, like he used to when he had home internet, I would be responsible and, thus prosecuted for his activity, even if I didn't know he had pirated a movie, or even know that he had connected to my wifi.

My usage has never disagreed with Viasat, but eSVT was good for seeing what date and time usage was reported and, what operating system or application used it. It allowed confirmation of my own reporting software.

When there is an external report, people tend to lay their dispute to rest instead of claiming I could have edited logs or, entered a false report on them.
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Old Labs (VS1-329-L12FZ)

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Despite being asked to participate in the initial beta of MyEsvt, it was never opened up to NRTC subscriber so I can't really attest to its usefulness. Looking at what little documentation is available online for eSVT from which it was derived. It's accuracy with regard to applications and devices can be question. Many have sated that it identifies devices not present on the home network and it's been explained how ViaSat is deriving those devices (a wild-assed guess prone to assumptions and some are wilder than others). The majority of complaints here are no way I used that much data, I don't stream videos, I don't use Facebook or social media and the general categorization of data used by eSVT is so generic that it's meaningless from my observation.

Perhaps things are better with regard to it being used with the new WiFi modem but that will only provide more accurate information regarding devices accessing the network (not what's actual;ly using it or causing it).

With monitoring on my own at both the router and device level proves sufficient and the only thing I really need from ViaSat is how much data have I consumed so I balance the check book.

After 4-5 years of clamoring for a "better usage meter" we've still got bupkis... all I ask for is an accurate count and a satisfactory explanation when my monitoring and analysis shows differently (been there and done that to my dissatisfaction) - without restoring faith in the accuracy of the usage meter and being a bit more transparent with regard to what actually counts as usage (I already know how data that doesn't show up on my monitoring could show up in Exede's usage count - think errors and retransmission depending on where it occurs), ViaSat is spinning its wheels.

All those who claim ViaSat is stealing data, are apparently willing to take the thief's word for it (not that they are).
(Edited)
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Bev, Champion

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We do need better usage monitoring tools. a total with no explanation is not enough. I need to know if it was used for downloading, for email, for video, or audio and, what application or, at least what operating system used the data and, at what time of day it was used on what day. eSVT did provide that. The Facebook bot is totally inaccessible to me, asks for my phone number, tells me it's the wrong number LOL.
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Bev, Champion

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EDIT: Just started working for me but, same info as on the customer portal. It's simply retrieving screen shots of the customer portal - useless except to see what is easier to access by logging on to the portal.
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Old Labs (VS1-329-L12FZ)

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Aaargh!

Again you can do all of those things on your own, more accurately and more efficiently with your own router without relying on ViaSat's often inaccurate interpretation...  bringing us full circle on the debate and the end/.

The problem is even if ViaSat provides a whiz-bang widget, you have no recourse other than to accept what it says.

That's the reason people want a better meter but when faced with the results, they don't believe it. Unfortunately beyond what you see is about what you'll get - ViaSat has no accurate idea of what's using your data or what application, but by all means accept what they say. The only way they could accurately do that is by installing their own tracking software on each of your devices (for me that ain't happening). 

I for one would prefer they explain the discrepancies between my and their tracking when they arise. 

Edit: There you go! After 4-5 years were back to what was already available until the next iteration.
(Edited)
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Bev, Champion

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eSVT was always accurate on the operating system or application that used the data, that is enough to tell you what device it was, or at least if it was a mobile device or a computer, or something from the IOT (internet of things.) It served as backup to what my own router reported as having used data.

I could say "see, your IP used xxGB on this day and, here, Exede shows that a device running xxxxx OS used the same amount of data on the same day." You don't get arguments that way. If I have only my own router I get "You can edit those logs, you own it, you might be trying to make me a scapegoat for joe blow over there. I saw him on his phone that day. You just want an excuse to fire me." etc.... No I can't edit my router logs but, non networking savvy people think I can and, won't believe me if I say I can't. Having an external source show the same data is a big help in ending arguments.

And yes, being a non for profit sharecropped farm, I do dismiss people for unauthorized LAN usage - no more share cropping for you - go buy vegetables at the store, stay off my property - you just cost me xxx dollars and, I won't have it. All they need internet for is if I tell them to email someone who isn't there or, I tell them to update the blog or forums with info on the day's production. I see video usage on a work day, I have a problem. No one should be watching videos when we are supposed to be working.
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Old Labs (VS1-329-L12FZ)

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eSVT was always accurate on the operating system or application that used the data
Nonsense, there is no way ViaSat can say with any certainty what operating system or applications you are using. They are deriving it from information available on each request and other meta data. If they can accurately determine what operating system and applications you are using then you have a serious security issue. They are guessing, pure and simple. I'm betting ViaSat thinks I've got an iPhone or Windows Phone using my network at times - I don't but know why they might think that (user agent strings). 


Only your modem knows what device it's connected to. Only your router knows with certainty what devices are accessing your connection, only your devices know with certainty what applications you are using. As previously noted all bets are off with the WiFi modem. Those identities and MAC addresses should not cross over network boundaries (for security reasons - it makes it easier for the bad guys to target known devices and the MAC address at least partially identifies that)    

How many times have we had users come in here and say ViaSat is telling them their usage is videos only to hear, but I don't watch videos? How many times have we had users come in here and claim ViaSat is telling them it's social media only to hear, but I don't use social media?

They're guessing based on IP addresses being visited and there's a perfectly logical answer with today's web sites - you don't have to "watch" videos anymore to incur a data hit with pre-load behaviors; you don't have to visit social media sites with content embedded directly from those social media sites in other web sites.

eSVT ain't going to tell you that nor is it going to tell you how to address the unwanted data.

The same holds true for some of the other generalized categories of usage eSVT claims to address -they're guessing and even a blind quirrel find a nut every know and then.

With the amount of effort and resources used over 4-5 years addressing a better usage meter, there's little to show for it - effort and resources that could have been better spent elsewhere addressing issues that are in fact solvable, IMHO.
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xode0000, Champion

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The following login page will get me to the eSVT page once I login with my Exede username and password: https://myssoapps.exede.net/federation/UI/Login?goto=https%3A%2F%2Fmyesvt.exede.net%3A443%2F
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redave

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for you, perhaps,  but some of us it either never worked,  or for me stopped working over a month ago,    if i use the link you have,           i get a logon screen,  enter credentials,   hit enter,        then...              i get a similar, but slightly different logon screen,   enter credentials,  enter         Then....   i get the old dashboard  https://my.exede.net/dashboard
  and if i try your link yet again...        i get
Sorry 
Your username and/or password are incorrect. You may try 4 more times before being locked out of the system.

weird, and sad              but...   as the myesvt is 'experimental'...   i have to wait
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Diana, Viasat Employee

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Hi redave, if you are having issues with your username and password, you can reset it .  Please review these links
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redave

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Hello Diana,

I've seen that,  but....    i have no trouble accessing the regular 'dashboard'    https://my.exede.net/dashboard
So i'm concerned that 'changing' my password would do anything.   also,    it seems odd that it requires me to log in twice,      i feel that there is a disconnect between the different sites,   and i'm concerned that too much change on my part will make it worse..
thanks tho!
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Diana, Viasat Employee

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Hi All,  I am happy to report we have delayed taking the eSVT tool offline. I do not have a date, at this time, when it will be removed.

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