MyESVT is switching to EasyChat

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This conversation has been merged. Please reference the main conversation: MyESVT is switching to EasyChat (updated)

Why is Exede wanting to do away with MyEsvt site?  Too much value for the money?  I tried the EasyChat page and it is terrible.  Every time you try to check on your usage or service the old stuff is still on the page and trying to figure out how to update your info is very confusing.  Don't know if what you are looking is the updated or older results.  And what info it gives you is very basic.  I hope for better.
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Whitey

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Posted 2 years ago

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redave

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I do NOT want to be connected to Facebook,   Please!
Bring back MyEsvt please
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Bev, Champion

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EasyChat is not even available to business accounts, neither was eSVT so, for me it's 100% useless. Seems to me Business accounts need access to good usage monitoring tools as well. Perhaps something can be done to give EVERYONE decent usage monitoring tools.
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Bev, Champion

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We do need better usage monitoring tools. a total with no explanation is not enough. I need to know if it was used for downloading, for email, for video, or audio and, what application or, at least what operating system used the data and, at what time of day it was used on what day. eSVT did provide that. The Facebook bot is totally inaccessible to me, asks for my phone number, tells me it's the wrong number LOL.
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Bev, Champion

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EDIT: Just started working for me but, same info as on the customer portal. It's simply retrieving screen shots of the customer portal - useless except to see what is easier to access by logging on to the portal.
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Old Labs (VS1-329-L12FZ)

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Aaargh!

Again you can do all of those things on your own, more accurately and more efficiently with your own router without relying on ViaSat's often inaccurate interpretation...  bringing us full circle on the debate and the end/.

The problem is even if ViaSat provides a whiz-bang widget, you have no recourse other than to accept what it says.

That's the reason people want a better meter but when faced with the results, they don't believe it. Unfortunately beyond what you see is about what you'll get - ViaSat has no accurate idea of what's using your data or what application, but by all means accept what they say. The only way they could accurately do that is by installing their own tracking software on each of your devices (for me that ain't happening). 

I for one would prefer they explain the discrepancies between my and their tracking when they arise. 

Edit: There you go! After 4-5 years were back to what was already available until the next iteration.
(Edited)
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Bev, Champion

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eSVT was always accurate on the operating system or application that used the data, that is enough to tell you what device it was, or at least if it was a mobile device or a computer, or something from the IOT (internet of things.) It served as backup to what my own router reported as having used data.

I could say "see, your IP used xxGB on this day and, here, Exede shows that a device running xxxxx OS used the same amount of data on the same day." You don't get arguments that way. If I have only my own router I get "You can edit those logs, you own it, you might be trying to make me a scapegoat for joe blow over there. I saw him on his phone that day. You just want an excuse to fire me." etc.... No I can't edit my router logs but, non networking savvy people think I can and, won't believe me if I say I can't. Having an external source show the same data is a big help in ending arguments.

And yes, being a non for profit sharecropped farm, I do dismiss people for unauthorized LAN usage - no more share cropping for you - go buy vegetables at the store, stay off my property - you just cost me xxx dollars and, I won't have it. All they need internet for is if I tell them to email someone who isn't there or, I tell them to update the blog or forums with info on the day's production. I see video usage on a work day, I have a problem. No one should be watching videos when we are supposed to be working.
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Old Labs (VS1-329-L12FZ)

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eSVT was always accurate on the operating system or application that used the data
Nonsense, there is no way ViaSat can say with any certainty what operating system or applications you are using. They are deriving it from information available on each request and other meta data. If they can accurately determine what operating system and applications you are using then you have a serious security issue. They are guessing, pure and simple. I'm betting ViaSat thinks I've got an iPhone or Windows Phone using my network at times - I don't but know why they might think that (user agent strings). 


Only your modem knows what device it's connected to. Only your router knows with certainty what devices are accessing your connection, only your devices know with certainty what applications you are using. As previously noted all bets are off with the WiFi modem. Those identities and MAC addresses should not cross over network boundaries (for security reasons - it makes it easier for the bad guys to target known devices and the MAC address at least partially identifies that)    

How many times have we had users come in here and say ViaSat is telling them their usage is videos only to hear, but I don't watch videos? How many times have we had users come in here and claim ViaSat is telling them it's social media only to hear, but I don't use social media?

They're guessing based on IP addresses being visited and there's a perfectly logical answer with today's web sites - you don't have to "watch" videos anymore to incur a data hit with pre-load behaviors; you don't have to visit social media sites with content embedded directly from those social media sites in other web sites.

eSVT ain't going to tell you that nor is it going to tell you how to address the unwanted data.

The same holds true for some of the other generalized categories of usage eSVT claims to address -they're guessing and even a blind quirrel find a nut every know and then.

With the amount of effort and resources used over 4-5 years addressing a better usage meter, there's little to show for it - effort and resources that could have been better spent elsewhere addressing issues that are in fact solvable, IMHO.
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xode0000, Champion

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The following login page will get me to the eSVT page once I login with my Exede username and password: https://myssoapps.exede.net/federation/UI/Login?goto=https%3A%2F%2Fmyesvt.exede.net%3A443%2F
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redave

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for you, perhaps,  but some of us it either never worked,  or for me stopped working over a month ago,    if i use the link you have,           i get a logon screen,  enter credentials,   hit enter,        then...              i get a similar, but slightly different logon screen,   enter credentials,  enter         Then....   i get the old dashboard  https://my.exede.net/dashboard
  and if i try your link yet again...        i get
Sorry 
Your username and/or password are incorrect. You may try 4 more times before being locked out of the system.

weird, and sad              but...   as the myesvt is 'experimental'...   i have to wait
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Diana, Viasat Employee

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Hi redave, if you are having issues with your username and password, you can reset it .  Please review these links
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redave

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Hello Diana,

I've seen that,  but....    i have no trouble accessing the regular 'dashboard'    https://my.exede.net/dashboard
So i'm concerned that 'changing' my password would do anything.   also,    it seems odd that it requires me to log in twice,      i feel that there is a disconnect between the different sites,   and i'm concerned that too much change on my part will make it worse..
thanks tho!
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Diana, Viasat Employee

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Hi All,  I am happy to report we have delayed taking the eSVT tool offline. I do not have a date, at this time, when it will be removed.

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