Myesvt.exede.net

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  • Updated 2 years ago
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Exede/Alex I just read your article about Myesvt.exede.net. Tried to click on to it and got this This webpage is not available

ERR_CONNECTION_RESET
Do I need the newer modem. Happy with the modem I have.
 
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HMC1940

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Posted 4 years ago

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David

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"This is a older thread but we're actually ending the eSVT beta test for our customers and will release a usage meter tool that will use a lot of what eSVT offers."

Thanks Brad.  So does that mean you're going to introduce the new tool and THEN end eSVT?  Because taking away eSVT without giving users the new tool would be pretty bad :-).  Hopefully you weren't referring to the new Facebook bot with this post. 
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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When I go to EasyChat on Facebook Messenger, all that appears for View My Usage is the very plain speedometer like meter, the same that appears on the Exede Dashboard page, which has been like that since Exede introduced the EasyChat bot last year. Is this all we are going to have now?
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David

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"all that appears for View My Usage is the very plain speedometer like meter"  Which is utterly useless for a person who is trying to control their usage and figure out what's happening with it.

It is surprising to me how poor Exede's customer service is in terms of "getting it" and prioritizing certain features.  They are selling a metered service and one of the top complaints on these forums is "how the heck is it possible I'm using all this data", they probably get in thousands of support confrontations over the years with angry clients about it, and now they're taking away the one half baked beta solution they had that gave customers some ability to monitor it.

Other companies that are less dependent on metered usage get it, Verizon, Comcast all make it easy to look at data usage.

Below is a screenshot from when I experienced some crazy data usage this month that was going to result in hitting my 150 GB limit half way through the cycle. Because I was able to see it in myEsvt, I was able to figure it out pretty quickly.  Now I know I'm not the average customer (nor are most of the people commenting on these forums), but just because Exede wants to give customers simple should not equal taking all detail away from those who can use it.

And telling people how they can buy routers or use software to track it is not an appropriate response either.  Especially when your (Exede) cheap router can't even be put into bridged mode to play well with other routers! And ya I know, there are suboptimal workarounds for that too, but that's beside the point.

Just don't take away a useful tool you've given customers for this new much less useful tool.



(Edited)
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David

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Edit: the big question is, if a more detailed myEVT is coming later this year (which probably means it could be 2 years), why not keep the current one up for people until then?!
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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My guess is that they are   going to take eSVT away before anything else is available to us to monitor data, except for that simple meter that only shows total usage for the cycle.

This morning as I logged in to the eSVT tool, there is a half a page of script instructing one to go to the Facebook Messenger EasyChat, with instructions of how to get to it. The eSVT page is  still there, following that message, but Alex did say that the eSVT tool would be taken down on July 22.

The appearance is that the Exede team is not responding to any questions or comments about this subject.
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David

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Ya, I got that message this morning too Steve. As Donald Trump would say, "SAD!" :-D.