Trouble with my telephone

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I must get out of my telephone contract. The phone never works right, the voicemail is not working. I am almost 70 years old and just got a safe link phone for free which I'd good enough for me. What Do I do to get out of my contract? I cannot afford $70.00 a month
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Barbara Frantz

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Posted 2 years ago

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Bev, Champion

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70.00? Excede voice is only 29.99 per month. If you mean Internet and phone then, if you have not had the service for 24 months, you may have to pay an early termination fee. Either way either call customer service at 855-463-9333 or email your request and account information to exedelistens@viasat.com. Somone there will be able to advise you.

This is a public forum so don't post any personal or account information here.
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TomD44

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i feel for you - the phone service is terrible and help is non existent.
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Bev, Champion

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I have Exede voice, have almost since it was introduced, never had a bit of trouble, clear calls, minimal delay, and that only because we can't break the laws of physics (under 1 second delay.) I also had no problem getting help to set up my phone. I haven't needed help with voice beyond that.

I'm sorry you dislike or had problems with Voice but, I'm sure those can be resolved if you tell us what is wrong with your voice service.
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TomD44

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I pick up my phone. The phone says to me "internet cable is not connected”. Then silence.

I have reported it 3 times now. 4 days ago I received a message that said "Hi TomD44, I found your original case and have escalate your issue to the voice support team.  I should have an answer tomorrow. Thank you for your patience." I have sent 3 more emails with no response and the thread is now closed.
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Bev, Champion

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Tom if you can use another phone to call support during the day, call them at 855-463-9333. Make sure it isn't weekend or evening/night hours so that tier 2 support will be available, it sounds like you may need them. Best would be a cell phone so that you have access to your equipment while on the phone.
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TomD44

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shoot, I am cutting in on somebody else's thread. 
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Exede Lindsey

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Hello Barbara, to get more information concerning your Exede Voice early termination fee’s Please give us a call at 855-463-9333.