My straight talk hot spot is 60x faster than the .25 mbps I’m getting right now

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Michael Morgan

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  • ticked

Posted 4 weeks ago

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J&J

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I call fraud on the part of Michael Morgan

I'm not in the habit of defending ViaSat but this one can't go un-challenged.

You tested an AT&T connection, with only one bar of signal.
You tested with a nearly dead battery
You tested at 9:54PM, a high-congestion period for the Internet.

You made no reference to ViaSat in any way, anywhere, in your post.  Are you absolutely certain you are complaining at the right forum?

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GabeU, Champion

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Their WiFi indicator is on.  They tested via WiFi.  
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Michael Morgan

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Yes this is Viastat service I’m talking about. It’s terrible I can’t even get bass pros wedsite to fully load. I guarantee I can run the test of my laptop and I get the same terrible results. Just look on Facebook reviews. There’s plenty of people saying they get less than 1mbps speeds
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J&J

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Latency 40 ms ? They did test using speedtest.net, not google....
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Michael Morgan

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Took me 45 min to upload 6 pics to eBay last week
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Michael Morgan

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Even worse on the laptop
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GabeU, Champion

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Latency 40 ms ? They did test using speedtest.net, not google....
Actually, the opposite.  
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GabeU, Champion

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This isn't a direct support site.  They aren't going to reach out to you.  If you need help, you can email them at viasatlistens@viasat.com or call Customer Care at 855-463-9333.  If you email them be sure to include your account number so they know who you are.  

You shouldn't post your phone number in public.  
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Michael Morgan

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Yes this is Viastat service I’m talking about. It’s terrible I can’t even get bass pros wedsite to fully load. I guarantee I can run the test of my laptop and I get the same terrible results. Just look on Facebook reviews. There’s plenty of people saying they get less than 1mbps speeds
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Homeskillet

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It shows latency of 40ms, which is impossible with satellite internet, something does not smell right here. A proper test of satellite internet should show latency around 600ms, give or take 100ms or so.
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Old Labs

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It's the speed test offered by Google when doing a search and is offered by Measurement Lab. It's been repeatedly shown to be inaccurate for satellite internet in terms of the latency although the speed portion is typically in agreement with other speed test sites. Measurement Lab (M-LAB) acknowledges the latency is inaccurate when used on satellite connections due to the methodology they use.

To pass the speed test purity test around here, simply use either speedtest.net or testmy.net -  folks here don't trust this one regardless of whether it yields good or bad speed results (although for me it's been consistent with the other major players in terms of speed so I believe your speed portion).

There is a better way to measure latency over at  testmy.net -  the TCP latency test for the reasons mentioned there:

https://testmy.net/latency

Then of course there's always the age old question to be answered -  what plan are you on an how much of your priority data have you used? We already know you were nesting it during peak prime time hours on the day after Christmas. That TCP latency test will likely divulge what the real issue is - dropped packets as a result of network congestion, and even more of them if you've exceeded your priority data which yields an unusable connection.

The DSL Reports speed test measures dropped/retransmitted packets. Similarly speedtest.net will measure that key stat if you can locate one of their servers that measures that.
(Edited)
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Tim Spake

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That usbe my typical speed every night. Thank god I have moved on from ViaSat
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Homeskillet

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On the other hand if someone can get 15 Mbps on a straight talk hot spot, why have Viasat? If you can't get hardwired high speed internet you have to grab what works best in your location. Location is everything when it comes to internet broadcast over the airwaves, no matter what TV ads or a salesman tell you.
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Old Labs

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Because one can supplement the other in my case, although a different MVNO. In my case, Viasat outperforms wireless in the evenings and prime time. The free zone allows me to better manage limited data in both cases.

For many there is no one size fits all solution.
(Edited)
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Homeskillet

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Seems to me it would be more cost effective to just add satellite TV to whatever non hardwired service works best instead of paying for satellite and cell wireless internet combined. Also I have never heard of anyone complain about weather issues with cell internet service.
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Old Labs

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I've got satellite TV also. I rarely stream. Wireless and satellite internet cover my internet needs. Both are limited despite marketing hype. Everybody's needs differ. In my case I want to balance my mobile internet needs (2 lines) and laptop needs at the lowest total cost. TV doesn't factor into that because neither would support the data demands of that.

You've never heard me complain of weather issues - mine survives everything except ice and hurricane like conditions and I can live with those. Neither service is perfect and the wireless required investing in a $500 signal booster.

Now that I've determined which network provides the better coverage, I'll probably invest in a better signal booster that specifically targets that network allowing even better gain. But this will suffice for now as 5G rolls out as Playon and the free zone meet my "streaming" needs.
(Edited)
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Homeskillet

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While you haven't complained of weather issues with satellite, many have. I haven't heard anyone complain about weather related issues with cell wireless, I am not saying it can't happen.
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Old Labs

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https://www.outsideonline.com/2186591...

Hearing or not hearing something here is not a good indicator of anything other than random musings by a handful of people.

Onlly time will tell if my solution holds when spring is sprung.
(Edited)
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ExSatUser

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All I can say is I haven't had any weather outage with my wireless service, but other people's experiences may vary.
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Homeskillet

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I live in a heavily wooded area, I have never noticed any difference in cell phone or cell internet reception in the changing seasons. It is strange how cell phone signals can make drastic changes in as little as a couple hundred yards. There is one spot barely a mile from a tower off I-95 where by Red phone will go from 4 bars to 0 and back to 4 bars in the span of about a football field.
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Homeskillet

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Hearing or not hearing something here is not a good indicator of anything other than random musings by a handful of people.


I am pretty outgoing, I wasn't just using this place for my opinion of people's cell service and internet service. The area I live in is notorious for both of those being poor, no matter which service provider you have.
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Ron Frank

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Cell service is so poor here it literally depends on where you are standing, and yes, in foul weather those spots move ... a LOT!

Cant make a call?  Had 3 bars there yesterday??  Its getting better as they add towers in the region, but still nothing to brag about.

Trees dont affect cell signals anywhere as much as terrain.  The east coast/ I 95 corridor is so busy they can justify a tower on every high spot so it has some of the best coverage in the country, I may not have as many trees, but I have to drive 25+ miles of 2 lane just to see the interstate.  An interstate that doesnt see a fraction of the traffic I 95  does.
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Homeskillet

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I don't think all those I-95 towers are created equal. I know most of them serve my carrier as speeds are high on the hotspot and I get 5 bars of cell signal sitting by them, yet in some spots I can go a little over a mile from one and drop calls. Maybe they are just too congested. It is pretty flat in my area, but lots of trees.
(Edited)
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GabeU, Champion

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It's been many years since I lived in the area, but if I95 is as busy as it was when I was there, and I know it is, and even more so, that corridor should be one of the best connected areas in the entire country.  
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Old Labs

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It is if you live on the median in his area :)
(Edited)
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GabeU, Champion

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Time to break out the pup tent!  LOL.  
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Old Labs

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Venture off the interstate if you like dueling banjos. Nah just kidding.
(Edited)
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Homeskillet

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I-95 is well connected, but don't venture too far off it or you will be lucky to match 3rd world country services.
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Ron Frank

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I lived near I95 in CT, VA and FL and have traveled it many times in my life.  As an OTR truck driver Ive traveled 47 of the lower 48 and found I95 is one of the best covered routes in the country.

I also know the northern plains, Montana, the Dakotas etc .... the last thing you want to hear in the middle of NOWHERE is,  "You have reached Daves Mountain Communications LLC, Your carrier does not have an agreement to use this tower, If you wish to continue please press 1 and enter a credit card number to complete this call"