Trouble sending email

  • 3
  • Question
  • Updated 2 years ago
  • (Edited)
They tried to tell me it was my box. Then they said I needed to pay for more service. They are lying. The woman who recommended them to me is having problems, too. She said all was fine until about two months ago. Now she is having the same problem. She has been told the same lies I have. She has replaced her modem twice and it still does not work. I need my Internet for work. I pay over $100.00 a month for sometimes no Internet at all. I am surprised this is working now. Plus we are locked into contracts for service that is terrible at best. They keep lying and making us all buy new equipment and plans....and nothing ever changes. Two months ago, (May) everything worked fine. NOW, it is terrible. Did their satellite get blown up? Did they just add too many customers? I am sick of this.
Photo of Margie

Margie

  • 0 Posts
  • 2 Reply Likes

Posted 2 years ago

  • 3
Photo of Margie

Margie

  • 0 Posts
  • 2 Reply Likes
And I notice there is NO PLACE FOR SERVICE COMPLAINTS/ISSUES! Because they have me under contract now. Why would they bother to fix the problem?!?
Photo of Danielle Brennan

Danielle Brennan

  • 82 Posts
  • 119 Reply Likes
Margie, send an email to exedelistens@viasat.com explaining your problem. Include your account number and a phone  number, and one of the Exede moderators will get with you and help you get a good answer, and most likely, fix your slow speeds. You will find the moderators are so much more helpful than the phone support people.
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
Margie,

What Danielle said. The email will go to us in the corporate office and we can help you with your issues with the service. 
Photo of James

James

  • 333 Posts
  • 51 Reply Likes
my service was also pretty good up until a few months ago and now have had nothing but problems past few.I do not understand why this forum is even here because it is the same reply for everyone IF it even does get any reply. and it seems to be the same story over and over in the archives for the past 15+ years.
Photo of Old Labs

Old Labs

  • 3711 Posts
  • 3734 Reply Likes
The forum is here to provide self-help and subscriber peer-to-peer support. It's not a direct support forum. There is nothing your fellow subscribers can do about billing issues, install issues, customer service issues except empathize. They can and do offer advice on how to better manage data usage, address common configuration issues, application related issues,  provide information on their experiences and what works for them in dealing with issues we all face with satellite internet.