My service used to slow down

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  • Updated 1 year ago
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Hello my name is Wayne White I don't know that this information will help everyone but I know it has helped me. For over 4 to 6 months I have been getting slow Internet. Service man at Exceed has been out to look at why I was getting slow Internet service . They were saying this and that telling me that I was within my Data used. Which I did not understand when I had the freedom plan and had their router that they charge me for to get that so called 25 Mbps speed which I was getting at first. Then about six months within the time limit of being with them it's starting to slow down a problem that seemed to me what I have read with all other users sharing their experience. I started to do a little research on all the problems that modems and routers have,led me to the conclusion that the router may be getting too hot. I do have my router in a well ventilated area, but I did see that it was pretty warm. So I thought to myself maybe the router is getting too ( hot ) causing it to not give us the fast speed that it needs to give us ( working too hard ). So I went to Walmart and bought a nine dollar small little fan to put right beside it and turned it on. Let me tell you today I have gotten the fastest speed I've ever had with them at the top speed of 39+ Mbps. I have been looking at this for a while for almost 3 weeks my speed has been anywhere between 15 to 39 Mbps on the speed test with my upload speed is at anywhere between 4.78 to 5.78 Mbps. Like I said before this may not help everyone but it did help me. I do believe that exceed needs to put a fan inside their ( Router ) it's getting too hot !!!!
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wayne white

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  • it's working

Posted 1 year ago

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Brad, Viasat Employee

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Thank you for the feedback Wayne. I'm glad you're getting better speeds. I'll pass your comments/feedback along
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Rae Yearnd

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operating temp. of Modems and your outside Tx/Rx unit  is one of the parameters that Exede can check on remotely when they log into your systems data stream.  As a old radio hand I am always conscious of frequency drift that can occur when transmitters and receivers heat up with use.  also although they  might all look the same,, I can't help but think that even within acceptable tolerances all modems and outside Trias are not equal in performance.  You may have found the "sweet Spot" for your modem.  But you are correct they do seem to run hot.
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wayne white

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Thank you I appreciate your comment and to let you know I'm not no specialist at all but I have work in the phone Industry for 30 something years installing phone lines and fiber optic cable's working in all of their CVU and main offices which are run by some very strong air-conditioning it gets pretty warm in there with all the computer and circuit boards they have their make me think it might be getting a little hot so thank you I appreciate it.
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Jeff McClintock

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I read this post about overheating modem and the fan idea. I tried it and it seemed to have helped me stay connected. Thank you.