My service is erratic

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  • Question
  • Updated 12 months ago
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my service comes and goes continuously. its not out for long but it mess things up having to wait for it to come back
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Joyce Trupiano

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  • frustrated

Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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The total silence on the part of the Exede Moderators is very disturbing on this issue. My modem is resetting every hour to hour and a half, like so many others have reported on this and the worldwide forum, and no response from Exede/ViaSat.

Customer service telling people they need to set up a service call for this problem is the worst solution I have ever heard of. It cannot be a subscribers modem failing, they can't all be failing at the same time. It is most likely the latest modem software update that is causing these unnecessary modem resets, and no service call can fix that, it must be done by the Exede/ViaSat engineers. 
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James

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never once seen them admit when they have a problem on their end. and same is happening to me as well
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Diana, Viasat Employee

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Hi All, Our team has found a resolution to the constant rebooting issue. We are proactively correcting all affected modems in a rolling beam by beam fashion. All modems will bet fixed by the end of the day. Thank you for your patience.  Have a great day! 
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luvtodrum

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Thanks Diana!! Mine hasn't gone down since 9:30 this morning!! That's a record!! Maybe it is all straightened out now !!
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luvtodrum

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Well, mine has been up and going great for 8 hours now !! What a relief !! I don`t know why we had to beg and plea knowing it was on Exede`s end the total time !!! Why couldn`t someone had looked into this days ago when everyone started complaining ??

You know what ??? Integrity goes a long ways and this company seems to not have any at all.. If you have a problem or if something is wrong and you know it OWN UP TO IT !!!

I think you or the company owe a ton of customers an apology and credit where credit is due !!

We suppose to feel like idiots in this society in more ways then one and that is just not right !!!

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