Did I mention I have only had this service about 3 weeks. I only got this internet for my work from home job I just started. And I can't do my job if the internet keeps randomly resetting. I can only pay for this blasted internet, mind you I got the highest data package for my job, if I can't do my job!
Customer service telling people they need to set up a service call for this problem is the worst solution I have ever heard of. It cannot be a subscribers modem failing, they can't all be failing at the same time. It is most likely the latest modem software update that is causing these unnecessary modem resets, and no service call can fix that, it must be done by the Exede/ViaSat engineers.
Well, mine has been up and going great for 8 hours now !! What a relief !! I don`t know why we had to beg and plea knowing it was on Exede`s end the total time !!! Why couldn`t someone had looked into this days ago when everyone started complaining ??
You know what ??? Integrity goes a long ways and this company seems to not have any at all.. If you have a problem or if something is wrong and you know it OWN UP TO IT !!!
I think they owe a ton of customers an apology and credit where credit is due !!
We suppose to feel like idiots in this society in more ways then one and that is just not right !!!