my satellite phone is not working, all outgoing calls go straight to a busy signal and all incoming calls go straight to voicemail

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  • Updated 3 months ago
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Sonja Brown

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Posted 3 months ago

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Matt B, Viasat Employee

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If you have another method of calling, I suggest calling Customer Care at 855-463-9333.  They'll be able to look at your Voice account and see what the issue is.  If you're not able to call, you can do a live chat with one of our agents.  Click here for a link to start live chat.

Without seeing your account info, this could be as simple as rebooting the modem, or it could be a configuration issue in the back office that needs to be corrected.