my router has been down all morning... it will not reboot.

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
basic router is not rebooting to blue light, blinking white. tried rebooting twice. I am using a hotspot to contacty you. my e mail is 
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Stephanie Sanders

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  • angry

Posted 3 years ago

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Exede Lindsey

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Hello Stephanie, 

I removed your personal information for your privacy. I’m sorry you’re experiencing issues with your router. Does your service work if you try to bypass your router directly to your modem? Please send us your account and contact info to thank you. 
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DSI-Daniel (Authorized Dealer)

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If you are in Western US, you will most likely have problems connecting to the assigned gateway.
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I am in So Cal and had ths all morning. The Help Desk said there was a large outage that may last up to 24 hours. I finally came back on about 1:00 pm.