My Rant!

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  • Updated 1 year ago
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I have been with Exede, going on 4 years and I don't feel like we should have to go to a public place to update or download apps because it is not safe to do so, and having to leave and drive 20 minutes to town is not always an option for us because we live out in the country. I have a farm and waiting till midnight or even 7 am, is atrocious, I guess I was spoiled with At&t, which is not available here! I miss watching videos and gaming, on the days where I do get a break. I pay too much for so little! That's my rant!
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Rena Welch

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Posted 1 year ago

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briman

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Rena,
what plan do you have?
I'm looking into getting this service so very interested in why you are unhappy 

Thank You
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VeteranSatUser, Champion

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Based on her rant, she is talking about the data limits. Some beams just can't provide just much data for people. My beam for instance, I can get 25GB for the top plan of over $100. But i cant get Freedom. So people with a limited plan can use the free zone, and you don't have to stay up late to use it. I download videos and games just fine at night while I am asleep and watch and play during the day. You just need to find create ways to manage your data.
(Edited)
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Bev, Champion

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Rena, there are download schedulers that you can use to download while you sleep. Yes learning to make the most of metered service is a learning curve, but it isn't impossible to enjoy your rural internet and, not always have to go to town to do downloads.


http://help.exede.net/articles/en_US/General/Maximize-Your-Data
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Brad, Viasat Employee

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Depending on the plan you have, what's available (some areas only can get our classic plans right now) and how many things are trying to be downloaded will all affect your service and frustration with data caps. 

Outside of options like changing plans or doing some download schedulers, you can email us at exedelistens@viasat.com and we can look at this for you and give a more tailored suggestion after reviewing your usage
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Rena Welch

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Sometimes, I will need to use a new app that a business may have and would need immediately. I know I have had to learn how to be more efficient. Some days I just get frustrated with my service, needs vary from time to time. I cannot afford much, so unlimited for me is out of the question.
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VeteranSatUser, Champion

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That's a catch 22. You need more data, but you can't afford more data. Understandable. Unfortunately, due to the cost of implementing and supporting satellite internet, it is going to be more costly than other internet options. That is just reality. Hopefully the cost/GB ratio of satellite internet does come down in the future (it has in the past few years) and you will be able to get a data plan that meets your needs and is within your budget.