My plan changed without notice.

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  • Updated 8 months ago
Hey I am currently being billed for my Unlimited Silver 25 Mbps plan which is what I am paying for. But when I went to log in to my exede it shows I have Liberty 25 - WiFi + Free Zone which is not the plan I have been paying for. I have not moved or changed plans or anything so was wondering what could have happen to the plan I just paid for thanks.
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Jacob Lewis

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Posted 8 months ago

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Old Labs (VS1-329-L12FZ)

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Contact customer care - this isn't a direct support venue. Nobody here but us chickens and customers...

https://www.exede.com/contact-us/

However, eventually a moderator (Viasat employee) may respond requesting that you send a email directly to them so that they may investigate - be prepared to wait for that since this is the weekend.