My Personal Review of Satellite Internet (SI)

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  • Updated 1 year ago
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My learning curve about satellite internet (SI) has taught me the differences between this and wired service. My local Dealer told me that the Ping Rate (latency) was highly over rated! Well, this might be true but it’s kind of like comparing apples to oranges.

The fastest Ping Rate I have gotten with SI is just under 500 ms and the slowest was 750 ms when I chose an overseas Server to ping to. A friend on a wired service is usually about 25 ms. No matter what my up & download speeds are, I sit waiting on a connection. Sometimes this times out and quits.

My Dealer stressed how great the Boost 25 (25 Mbps) made the SI but with the slow Ping Rate this doesn’t really help. The Exede Flyer states that the upload speed is “up to” 3 Mbps with no hard data cap. Mine has never been under 2.25 Mbps until I used up all of my Data and got switched to the Liberty Pass. Then there are times that the upload part of the speed test won’t finish, so after 10 minutes I just exit from that.

My Dealer asked me how I use the internet. I told him I do mostly Emailing, reading news, some Facebook and watching a couple movies each week. He said that the Liberty 12 (12 GB / month) would be all that I needed. Well, I used up the 12 GB in 20 days and got switched to the Liberty Pass. For the last 10 days of the month I could only do my Emails and all the other sites wouldn’t load.

Since my wife was coming home from her overseas visit, I had to upgrade for the following month. My choices were between Liberty18 and Liberty 150. She likes to watch movies and “surf the ‘net” a lot, I chose Liberty 150 as 18 GB would not be enough for us. This pretty well shot down my Dealer’s hype about how SI was the cheapest and the fastest internet.

My wife was upset with how slow everything loads but we have both adjusted to this. Even with the new satellite going up maybe this year, the Ping Rate can’t improve until someone invents something faster than the speed of light!

My thoughts on all of this...

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aerosick

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Posted 3 years ago

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Brad, Viasat Employee

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Thank you Aerosick, I feel this  was a very constructive take. 

The ping rate will always be high no matter how many satellites we put up in the sky because like you said, unless something can go faster than light speed it's going to be in that ping range (we're sadly fresh out of warp drive technology).

As for the data I think a common thing that happens is everyone has a different definition of what "browsing the internet a little bit and maybe a few movies" means. So a LOT of people go to the 12GB plan. Most people only have 2GB mobile plans and do just fine so why not? The issue is mobile data is quite different than what you do at home and even if you do all the right things with streaming (lower resolution and such) it will be easy to eat a lot of that data up. Then you can factor in things like News websites that autoplay videos of the story you're reading, autoplay on Facebook, a few cat videos on Youtube and the data is gone just as quick. Freedom is a really great plan if that's how things work for you. It's a more expensive plan because it is our biggest baddest plan right now. However, one of the BIGGEST goals with ViaSat 2 is to answer the call when it comes to how people use the internet now. Just in the last 4 years something like Netflix wasn't as big on streaming as it is now, today people are favoring it over cable/satellite for TV due to their library. Youtube has gone very similar, Facebook feeds have a lot more video now, so a lot of the internet changed and unfortunately so has data consumption. With ViaSat 2 (expecting to launch in March or April this year) we'll double our ENTIRE bandwidth capacity. As a result we'll be able to offer more robust plans such as Freedom as a more available option as opposed to it sort of being our platinum option like it is currently. In addition we hope to have some more awesome options as well.

There's great things coming very soon, I expect we'll soon see some announcements as we wind closer to our launch. 
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aerosick

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The issue is mobile data is quite different than what you do at home and even if you do all the right things with streaming (lower resolution and such) it will be easy to eat a lot of that data up. Then you can factor in things like News websites that autoplay videos of the story you're reading, autoplay on Facebook, a few cat videos on Youtube and the data is gone just as quick.
I learned most of these "how to" restrict data from here. Also I read a lot of the Questions & Topics by clicking on the Tabs at the top. Also the "Search" here works quite well by just putting in "key words".

Thank you Aerosick, I feel this  was a very constructive take.
Thanks! Hope this helps some here that are also "Newbies" here like I am!
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Markgc, Champion

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Interesting review bit it still boils down to, "if you can get a wired internet service then go with that".  SI is for people who have no other choice and it can never perform as well as a wired service for speed, latency and data caps. Don't believe the saleman's hype when he tries to sell you SI over a wired service.
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kevin lawhorn

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Guys the thing is, I hear some complaints which is warranted in some cases. I have done and used all three. dish, hughes and via sat. Via sat hands down better. For most of you which is 85% of exede customers these are the only three options in most areas. And with the new satellites being launched the sky is the limit for this company. I am a retailer and fulfillment partner. By far the best to deal with. ON the cutting edge of technology and a product that is pretty stable for being 22,000 miles in space. Trust me i was with another company that was bought by a very hated company, wont name names. This is exceptional technology, the support is awesome. Might not always get the answers your looking for, but you dont see forums with actual via sat and exede employees on to help out their customers. That should say something. 

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