My modem keeps, dropping the connection.

  • 1
  • Question
  • Updated 2 years ago
The modem goes from blue, to pulsing white, then after awhile it goes back to blue.
Photo of spf45


  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
spf45, that is usually due to weather either at your home or SAN (Gateway). If it's clear at both, which if you are unsure of your gateway, call 855-463-9333 and, they will tell you if there is an outage on your beam.

Please work through the troubleshooting steps here, including properly rebooting and, power cycling the modem.

If that does not resolve the issue, you may contact Customer Care here:  or email your account and contact info as well as a description of the issue to but, calling is the fastest way to get assistance with connectivity.