spf45, that is usually due to weather either at your home or SAN (Gateway). If it's clear at both, which if you are unsure of your gateway, call 855-463-9333 and, they will tell you if there is an outage on your beam.
If that does not resolve the issue, you may contact Customer Care here: https://www.exede.com/contact-us/ or email your account and contact info as well as a description of the issue to exedelistens@viasat.com but, calling is the fastest way to get assistance with connectivity.