My last name is wrong

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
In the email I received my last name is Collins which it's not, I called customer service and they assured me the problem would be escalated to a manager or something and it should be corrected in a few days and it's not. Halp me
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  • concerned

Posted 3 years ago

  • 1
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Danielle Brennan

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Send an email to, include your account number and a phone number, along with your problem description. The will take care of you.
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Bev, Champion

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Did you by chance get the account with your maiden, or a previously married name that was yours at the time? I did and mine is still in my maiden name because I'm too lazy to send a copy of my marriage certificate. I really need to do that I suppose but, honestly it keeps skipping my mind.
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Exede Lindsey

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Hello Marissa, to get this issue with your last name resolved quickly please give our Customer Care a call at 866.945.3258 at your earliest convenience.  Thank you